topic Re: The App Called Line Won't Respond Sometimes. in Z Series

The App Called Line Won't Respond Sometimes.

Sinsizzerb30 — Sun, 03 Nov 2013 18:00:20 GMT

Hello,

I downloaded from the play store the app called Line. Its a chat app. But sometimes out of nowhere it freezes get black and a pop up say "the application won't respond shut the application now"?. Then i click OK, and it will close. After that i can open it normal and works again.

Any idea why this happens? I reinstalled it, and restarted my phone several times...but still getting this one time per day...

Re: The App Called Line Won't Respond Sometimes.

Uliwooly — Sun, 03 Nov 2013 19:03:16 GMT

This is a bug that the developer has to fix not Sony

Re: The App Called Line Won't Respond Sometimes.

Sinsizzerb30 — Sun, 03 Nov 2013 19:23:03 GMT

Are you sure? Because i see nobody complain about it on the reviews on play store...So..i could send an message to Line? If they could fix this bug?

Re: The App Called Line Won't Respond Sometimes.

Uliwooly — Sun, 03 Nov 2013 19:36:28 GMT

Compatibility issues, bugs, etc its for the app developer or game developer to address, you should contact them.

Re: The App Called Line Won't Respond Sometimes.

Sinsizzerb30 — Sun, 03 Nov 2013 19:43:24 GMT

Thanks Uliwooly i will email them....:smileysmileythumbsup:

Re: The App Called Line Won't Respond Sometimes.

Uliwooly — Sun, 03 Nov 2013 19:58:21 GMT

anytime, let us know if you hear from them

Re: The App Called Line Won't Respond Sometimes.

Sinsizzerb30 — Mon, 04 Nov 2013 09:44:09 GMT

I will, but i dont think they care so much about it for only one person...

Re: The App Called Line Won't Respond Sometimes.

Sinsizzerb30 — Fri, 08 Nov 2013 11:33:18 GMT

I have sent an email to them, they replied me back but i think this is a automatic message. I could figure this out myself too...i am dissapointed though...

If an application won't respond can this damage the inside of the phone or damage the processor? I really need this app...

First my message and second the one replied back to me:

I have downloaded the latest version of Line on my new Sony Xperia Z1. Many times each day i get a crash. When opening the app it will freeze and turn into black. A pop up appears saying the application won't respond. Then i need to click OK to shut the application down. I tried reinstalling it and deleting caches but this didn't help.Can this please be fixed?

Dear Valued Customer,

Thank you for contacting LINE Customer Support.

We are very sorry for the inconvenience caused.
If the problem still continues, we ask you to try the following solutions and steps.

1. Please update your application via the URL below:
https://play.google.com/store/apps/details?id=jp.naver.line.android

2. Please update your Android OS to the latest version.
3. Please reboot your device.
4. Please update your device software.

If you are having trouble with the above steps, please consult your mobile phone carrier or your device manufacturer.
We hope this helps.

Thank you for using our services, and please let us know if you need any additional assistance.