topic Re: Xperia Z5 Compact Echo issue - Nougat in Z Series

Xperia Z5 Compact Echo issue - Nougat

Moraki — Tue, 28 Mar 2017 11:17:06 GMT

Hi,

I have an Xperia Z5 Compact and have the problem where an echo is heard by the other caller/receiver each time. Has anyone with this problem upgraded their phone to Nougat and has this version fixed the echo problem.

Can this problem be fixed by software or is it a hardware fix?

Any help will be appreciated.

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Wed, 29 Mar 2017 09:40:42 GMT

Hi @Moraki, welcome to our community!

I'm sorry to hear about this, must be very annoying for the counterpart.

It's hard to say if this is caused by hardware, software or network before we have done some troubleshooting.

I'd recommend that you start with testing the microphone when you are outside of a call. To test the microphone, go to Settings > About phone > Diagnostics > Test > Microphone. Can you hear the echo when the recording is being played in the second part of the test?

You can also change the preferred network type in your phone and see if this only occurs when using 3G to make calls and not when using GSM/2G.

To change the network mode, go to Settings > More > Mobile networks > Preferred network type > GSM/2G Only and make a few calls and see if the counterpart is still hearing an echo.

Let me know how it went!

Re: Xperia Z5 Compact Echo issue - Nougat

Moraki — Wed, 29 Mar 2017 10:22:57 GMT

Hi Jonas,

The echo can be heard by the other person I am talking with. It occurs when in LTE and 3G network modes. I have also changed USIM / carrier whicg didnt make a difference.

I did the microphone diagnostic test which passes without any echo.

I have read on the forum that afew users resolved the issue by having the primary and secondary mirophones replaced. Would this be the only option to fix this problem?

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Wed, 29 Mar 2017 15:27:48 GMT

Hi again!

Since you have already tried with different SIM cards I'd recommend that you perform a software repair using Xperia Companion.

This will delete all data from the internal storage in your phone and reinstall the latest available software, so we can see if this is caused by the software in your phone. Since data is being deleted, creating a backup using Xperia Companion before starting with the repair process is recommended!

If there is no change after the software repair your phone needs to be examined by a trained technician at an authorized service centre. Your Local support team will gladly arrange a repair for you so get in touch with them for further assistance with this.

If you have any questions about warranty, local service routines, consumer laws and so forth they are experts on your market and will help you get all of these questions answered.

Keep me updated!

Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

zagoo2000 — Tue, 08 Aug 2017 23:07:42 GMT

Make: Sony

Range: Xperia Z5

Mode: E6653

Android version: 7.1.1

Build: 32.4.A.0.160

When I make a call or when i receive a call the receiver hears their voice is being repeated. Its very upsetting as many of them disconnect the call because of the poor quality.

Please advise what is the best way to remove this echo issue. Here is my phone current settings...

Call Settings:

- Smart call handling (off)

- Slow talk (off)

- Equaliser (Normal)

- Accessibility -> Hearing aids (off)

Sound:

- Audio settings (all turned off)

- Accessory settings -> Automatic optimisation (off)

- Accessory settings -> Mic sensitivity (Medium)

Also, i was trying to follow osome of the steps mentioned on this link: https://www.technobezz.com/how-to-fix-bad-sound-quality-during-calls-on-sony-xperia-z5/ but i couldn't find 'audio enhancement' or 'voice suppression' feature on the phone.. Please advise.

Re: Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

Jonas — Wed, 09 Aug 2017 13:14:06 GMT

Hi @zagoo2000, sorry to hear about this.

Have you had the chance to try any of the troubleshooting in this thread? If you haven't, I would recommend that you start with testing the microphone outside of a call. You can do so in the inbuilt test in the phone which can be found in Settings > About phone > Diagnostics > Test > Microphone.

Do you have any echo when listening to the recording?

Let me know how it went!

Re: Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

zagoo2000 — Wed, 09 Aug 2017 20:19:31 GMT

Hi Jonas, thanks for coming back to me. I have done the test that you suggested and there is no echo actually when i listen to this recording.

Whether i call someone or someone calls me, the other person hears the echo. Let me know what else i can do please.

Re: Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

zagoo2000 — Fri, 11 Aug 2017 09:27:29 GMT

I love the phone buts its getting annoying because i have never had such issue since i started using cell phones. I especially don't expect from a flagship phone like this

Please advise.

Re: Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

Jonas — Fri, 11 Aug 2017 14:25:45 GMT

Hi again, sorry for the late reply.

Just to make sure that this not related to the network, try making a few calls when the phone is set to GSM/2G only. You can change the preferred network type in Settings > More > Mobile networks > Preferred network type > GSM/2G Only. Remember to change back to LTE/4G after you are done testing otherwise browsing the Internet will be pretty slow.

Should there be no change when trying a different network mode, try performing a software repair using Xperia Companion. This will however delete all data stored on the internal storage so creating a backup using Xperia Companion before you start with the repair is advised.

Keep me posted!

Re: Sony Xperia Z5 during calls the receiver's voice is repeated - Echo Issue

zagoo2000 — Wed, 16 Aug 2017 10:43:15 GMT

Hi Jonas, these are the 'Preferred network type' i have got available on my phone:

4G (preferred)/3G/2G
4G/3G
3G (preferred)/2G
3G only
2G (Voice and SMS only)

I was using the 1st before but for the past couple of days i'm using 3rd. The echo issues persists. However, i haven't started the software repair using Xperia Companion yet. I want to make sure all the other options are exhausted first.

Re: Xperia Z5 Compact Echo issue - Nougat

zagoo2000 — Wed, 16 Aug 2017 11:37:40 GMT

Hi Moraki, I have also carried out tests but still get this Echo issue on my Xperia Z5.

Different replacing sim cards with EE provider
Microphone diagnostic
Using different preferred network

Did you manage to get your fixed? If yes, what was your solution then...

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Wed, 16 Aug 2017 13:51:38 GMT

Hello again @zagoo2000,

Since you experience the same behaviour when using different network types, the next step is to perform the software repair and if that doesn't help, your phone will need to be examined by a trained technician.

Echo on z5 compact

Michelle67 — Sat, 19 Aug 2017 07:22:44 GMT

My phone has had poor call quality for the past couple of weeks. Callers or people i call cant hear me properly because of the echo. Ive done everything suggested in forums but no change

Re: Xperia Z5 Compact Echo issue - Nougat

zagoo2000 — Sat, 19 Aug 2017 13:14:11 GMT

Hi Jonas, i have now completed the software repair as you advised. Sadly, after startup when i made the first call it still had the echo issue.

I think my phone is under warranty. I might just send it back. Really disappointed 😕

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Wed, 23 Aug 2017 14:27:10 GMT

I'm sorry to hear that.

In this case I'm afraid that my only advice is to have the phone examined at an authorized service centre.

Your Local support team will assist you further and they will also answer any questions that you may have regarding warranty and local service routines.

Feel free to keep me updated!

Re: Xperia Z5 Compact Echo issue - Nougat

Sensi — Mon, 23 Apr 2018 01:44:17 GMT

Me, and two of my friends have same echo problem, we all have z5 compact. I heart that over 50% users of this model over the whole world have same issue. Its shame that sony want admit mistake. Its hardver issue and all of you with same issue must change your microphone.

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Thu, 26 Apr 2018 14:06:54 GMT

Hi @Sensi, sorry to hear about your and your friends devices.

Have you and your friends had the microphones replaced and it is working normally now without the echo during calls?

The echo can be caused by a few different things, such as hardware, but it can also be related to the network, therefor the troubleshooting can be quite long as there are a lot of different things to try, which I understand can be very frustrating.

I hope that everything worked out for you and your friends and have a great day!

Re: Xperia Z5 Compact Echo issue - Nougat

lykke2 — Tue, 29 Jan 2019 12:22:18 GMT

same her. same phone - same problem. Im quite disapointed since the phone was not cheap. I have tried everything suggested - nothing works. I dont want to have it fixed by authorized dealer since it will probably cost more than a new phone.

My only solution is to have it on loud speaker all the time - so i can not talk anywhere outside my house, unless i want all to listen in.

Re: Xperia Z5 Compact Echo issue - Nougat

mbonvin — Tue, 18 Jun 2019 10:53:56 GMT

Hi same problem here since day 1, which was a few months ago. Tried all your suggestions, removing apps, changing network and all but nothing changed. It works fine only with the headset on.

Given how many people experience this trouble Sony should recall the product and send a new one. Like other people this is not a phone we can do without for weeks during repairs, it's a business-purpose phone.

Very disappointed.

I guess Sony is not looking forward to receiving a class action on this.

regards,

Re: Xperia Z5 Compact Echo issue - Nougat

Jonas — Thu, 20 Jun 2019 09:15:40 GMT

Hi @mbonvin, sorry to hear about this.

Have you tried the other troubleshooting that I have suggested in this thread? If you haven't done that, please do and let me know if that helped.

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Xperia-Z5-Compact-Echo-issue-Nougat/m-p/1212319#M33598

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Xperia-Z5-Compact-Echo-issue-Nougat/m-p/1212399#M33614

Regarding replacing your device, that is not something that I can do and you will to either get in touch with your retailer, or the Local support team in your market as I'm not informed about consumer laws and so forth in all markets as I work Globally.

Keep me posted!