topic Jack malfunction in Z Series

Jack malfunction

Wiktorr — Mon, 27 Mar 2017 18:13:21 GMT

Ok, so I take my earphones out my jack and the purple music app keeps on reseting, it acts like I'm taking out and removing my earphones over and over (but I'm not), so it keeps reseting my music therefore I can't listen to any music or hear anyone from my phone, cause the music app keeps reseting. Please help

Re: Help please

YoGem — Mon, 27 Mar 2017 18:35:00 GMT

@Wiktorr first of all try to restart your device, if it keeps happening try to clean your jack plug inside to see if there is some dust or debris that can trick the phone to think there's a jack inserted.

You may want to try also to restart your phone in safe mode but I am pretty sure the issue is about dust or debris inside the plug.

Re: Jack malfunction

Jake-SonyXperia — Tue, 28 Mar 2017 02:14:19 GMT

Hi @Wiktorr,

Welcome to the community.

Sorry to hear about this issue

Adding to what @YoGem has provided, are you able to advise if the same thing happens with alternative headphones can you also confirm if these are the headphones that came with the device?

Please let us know.