topic Re: Z1 only working when charging in Z Series

Z1 only working when charging

Horstmen — Mon, 27 Mar 2017 09:17:12 GMT

Hello

My Z1 is only Working fine when it's permanently connecting to the

power cable.

Without the cable it starts but turning off right after a few seconds.

Already changed the Battery,fixed the Software using Xperia comparison and reset für phone also.

Whats the Problem?

Thanks!

Re: Z1 only working when charging

MarlonUk1 — Mon, 27 Mar 2017 11:02:01 GMT

did a official service center performed the battery change? if not please send your device to your authorized local service center Local support

Re: Z1 only working when charging

Jonas — Mon, 27 Mar 2017 11:42:59 GMT

Hi @Horstmen, welcome to our community!

I am sorry to hear about your phone.

Based on the troubleshooting you have already done on your own I agree with what @nolramlb suggested.

Your device will need to be examined at an authorized service centre by a trained technician. Your Local support team will arrange a repair for you and answer all questions that you may have regarding local service routines and so forth!

Keep us updated!

Re: Z1 only working when charging

Horstmen — Mon, 27 Mar 2017 14:13:14 GMT

Hello

Had a chat with the german support.

Need to send the phone to a service centre.

After 2,5 years that's pretty odd.

Had my first Sony Walkman die about 14 years....

Re: Z1 only working when charging

Jonas — Tue, 28 Mar 2017 13:52:54 GMT

Thanks for the update!

Glad to hear that they were able to help you with having it sent to an authorized service centre.

I really hope that everything works out with the repair so you can enjoy your Xperia phone again!

Keep us posted!