topic Re: Z5 Not charging after battery fully draining in Z Series

Z5 Not charging after battery fully draining

tccanon — Sun, 26 Mar 2017 21:46:17 GMT

Hi There, posting this today as last night was the first time my z5 ran out of battery on the new nougat software. Then once I plugged it in to charge, it didnt want to charge.

So what is happening is when you plug the charger in it will show the low battery icon on the screen and the proceed to try and boot in to the screen where it shows you the battery percentage. But only gets as far as the white screen with " Sony Xperia " on it.

Has anyone else had this issue? any solutions?

EDIT: So after trying 3 chargers and 5 cables, the 6th cable finally got it past the white screen... *Solved*

Also I have tried all troubleshooting methods offered by sony.

Re: Z5 Not charging after battery fully draining

YoGem — Sun, 26 Mar 2017 22:27:44 GMT

@tccanon try to let it fully recharge it while off then try to turn it on.

Re: Z5 Not charging after battery fully draining

tccanon — Sun, 26 Mar 2017 22:39:43 GMT

@YoGem wrote:
@tccanon try to let it fully recharge it while off then try to turn it on.

Yeah I tried that, had it charging overnight and unfoutunatley that did solve the issue.

for some extra info it was charging correctly before this happened.

Re: Z5 Not charging after battery fully draining

Emir1 — Mon, 27 Mar 2017 13:04:30 GMT

Hi @tccanon, sorry to hear about that.

I can see that you wrote it as solved in your edit, do you require further assistance with this? If so, feel free to let me know and I'll gladly troubleshoot with you!

If resolved, don't be scared to write again should there be anything else which you may be wondering about.

Re: Z5 Not charging after battery fully draining

tccanon — Tue, 28 Mar 2017 08:37:33 GMT

Yeah, once again the phone ran out of battery again today and it is doing the exact same thing.

@Emir wrote:
Hi @tccanon, sorry to hear about that.

I can see that you wrote it as solved in your edit, do you require further assistance with this? If so, feel free to let me know and I'll gladly troubleshoot with you!

If resolved, don't be scared to write again should there be anything else which you may be wondering about.

Re: Z5 Not charging after battery fully draining

Emir1 — Tue, 28 Mar 2017 12:13:29 GMT

That does sound strange, but just to make sure I understand the situation - it still gets stuck at the "Sony Xperia" logo?

After your battery completely discharges, it is normal that it may take up to 30 minutes before it reacts to charging, and during that time the display and notification lights may be turned off. However, that is not what you're experiencing right?

Does the previous solution get the device running? What happens if you remove both SIM- and SD cards from the device?

Re: Z5 Not charging after battery fully draining

Z5wasPREMIUM — Fri, 17 Nov 2017 18:33:44 GMT

Dear all,

I have actually had the same issue too and actually the battery life in general is very disappointing respect to previous predictions.

When this happens to me (stuck at 0%) the phone does not give any signs of life for sometimes hours / days.

Not impressed by the Z5 "wanna be" Premium

Re: Z5 Not charging after battery fully draining

Nidzo — Sat, 18 Nov 2017 18:35:20 GMT

~~Imao sam slican problem, pao je napon na bateriji.. Resenje sam pronasao koriscenjm kratkog usb kabla debljeg preseka~~

I had a similar problem, the voltage on the battery dropped. I found the solution by using a short usb cable of a thicker cross section

Re: Z5 Not charging after battery fully draining

Emir1 — Mon, 20 Nov 2017 09:41:53 GMT

Does it always occur once the device fully discharged (0%)? If it also happens without a SIM or SD card inserted, then the next step would be to try and perform a software repair using Xperia Companion, in order to see if it is software related.

If it still persists, I am sorry to say that it would be best to let a technician at an authorized service center examine the device for you. In order to have your device sent in, I recommend getting in touch with your Local support, as they are well informed when it comes to local service routines, consumer laws and warranty terms.

Re: Z5 Not charging after battery fully draining

Erikab — Sun, 03 Jun 2018 15:40:53 GMT

I am having trouble getting my z5 to charge I pluged it in light whent on and then just off its not charging or coming on what should I do I tried different chargers but nothing happens and all the chargers are working

Re: Z5 Not charging after battery fully draining

Nickftvn — Tue, 05 Jun 2018 22:59:42 GMT

I also have this problem, it only started today, the phone vibrates when you first plug it in but then doesn't charge after that.wheb the power completely drained then when you plug it in initially it registers but then you get the Sony Xperia startup page then back to being off and not charging.

Re: Z5 Not charging after battery fully draining

Emir1 — Fri, 08 Jun 2018 08:28:22 GMT

Hi @Erikab, I am very sorry to hear about that.

Have you tried different power sources, as well as a software repair using Xperia Companion, as well as the other troubleshooting mentioned in my post above yours? If so, I am sorry to say that I can only refer you to have your device sent to an authorized service center, so that a technician may examine it for you.

@Nickftvn I am sorry I missed your reply, please see the previous troubleshooting steps, I am sorry to hear you're experiencing this.

Re: Z5 Not charging after battery fully draining

Cripper2 — Fri, 13 Jul 2018 07:15:13 GMT

I have just had the same problem. After trying most of the usb cables I have. As previously posted the heaviest gauge one (thickest) I could find started charging the phone. It was not the one that came with the phone

Re: Z5 Not charging after battery fully draining

tina112358 — Mon, 23 Sep 2019 07:54:09 GMT

Hi guys... Can you propose me an offer please? I'm having z5 premium for 2,5 years (and last 2 months xperia 1 also), but I was still using my z5 premium, hence I was emotionally attached to it... So a year-year and a half ago battery drained to 0%, wouldn't charge or anything, I was desperate and found this forum, tried holding power off and volume button to boot, installed xperia companion and I manage to start it (after two sour days of fighting with it). Last night the battery drained, wouldn't charge, I pressed power off and volume button and manage to start and to get it to charge. After getting 2% I started it and it turned off because hadn't had power enough to get it started. After that it's not reacting to charger, power off and volume buttons, notification light is not working... All in all - no reaction whatsoever. Spent half of the night desperately trying to fix it (when I connect it with my laptop to try Xperia companionship it says connect your device - so it's not recognizing it), left it for most of the night to charge, but still nothing happened in the mornng... Any advices (other than send it to your local service, hence the repair will cost me it's value 😕 )

Thank you so much