https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546939#M107057 Hold power button and volume up for ten seconds and see if it vibrates.<BR />Also try holding in the reset button in sim port for ten seconds.<BR />Connect to charger and leave an hour.<BR /><BR />Try the above first then if no joy, contact your local support for a device assessment Mon, 06 Feb 2017 13:47:44 GMT Lord_viridis 2017-02-06T13:47:44Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546938#M107056 <P>My phone died this morning and since putting it on charge, it hasn't charged up at all. I've done the 2 minute and few second forced shut down reboot things, no response, I've used two different chargers, nada. Anyone have an idea why the phone isn't charging and how to fix?</P> Mon, 06 Feb 2017 13:43:13 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546938#M107056 DamianBill 2017-02-06T13:43:13Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546939#M107057 Hold power button and volume up for ten seconds and see if it vibrates.<BR />Also try holding in the reset button in sim port for ten seconds.<BR />Connect to charger and leave an hour.<BR /><BR />Try the above first then if no joy, contact your local support for a device assessment Mon, 06 Feb 2017 13:47:44 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546939#M107057 Lord_viridis 2017-02-06T13:47:44Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546940#M107058 <P>It appears to be working, thanks for your help <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 06 Feb 2017 13:50:01 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546940#M107058 DamianBill 2017-02-06T13:50:01Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546941#M107059 Yey, excellent to hear. Mon, 06 Feb 2017 13:50:48 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546941#M107059 Lord_viridis 2017-02-06T13:50:48Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546942#M107060 Viri my z5p won't vibrate after trying all the different buttons. Vol+power and the reset inside the cover. I don't know what to do . Please help Tue, 07 Feb 2017 14:30:35 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546942#M107060 Twofee 2017-02-07T14:30:35Z https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546943#M107061 Contact your local support for a device inspection and/or repair Tue, 07 Feb 2017 14:51:51 GMT https://community.sony.com.mk/t5/z-series/z5-premium-refusing-to-charge/m-p/3546943#M107061 Lord_viridis 2017-02-07T14:51:51Z