topic Re: How to remove a google account in Z Series

How to remove a google account

DJChook — Tue, 31 Jan 2017 06:04:19 GMT

Hi,

I have a google account on my phone that was my school's email, because I did not create this email so once I logged in I could not delete it off my phone. Now that I have finished school it has been expired but it is still stuck on my phone with me logged out and unable to permantly delete it. I have a notification telling me I need to log in again and I can't get rid of it. How can I get rid of it? It is getting really annoying and in the way of my other noticfications. I have tried going into accounts but I can't do anything from there.
Please help!
Thanks

Re: How to remove a google account

Jonas — Tue, 31 Jan 2017 08:37:43 GMT

Hi @DJChook,

That must be very frustrating.

If you go to Settings > Accounts > Google, can you see the account here at all, or does it only show your current Google account? If you can see it here, tap on the email address > 3 dots > Delete account.

If you can't delete it in here but you can see it, there may be a device administrator keeping the account active, so go into Settings > Security > Device administrators and see if any of the small boxes to the right are marked > unmark them and go back to Settings > Accounts > Google and try deleting it.

The log in notification may be from an application that you signed into using your old Google account, do you remember if you signed in with it in for example, Google Photo, Lifelog, Spotify, Hangouts or a similar application? Then you will need to log out from the account from inside the application.

Let me know how it goes!

Re: How to remove a google account

NeoBeum — Tue, 31 Jan 2017 13:08:45 GMT

You have to go in a little further when you see the sync button in accounts, if you select it, then it'll take you to the sync section that has the option to remove account

Re: How to remove a google account

Jonas — Tue, 31 Jan 2017 13:18:46 GMT

@NeoBeum, You are correct, thanks for noticing!

The correct path is Settings > Accounts > Google > email address > 3 dots > Remove account.

Re: How to remove a google account

DJChook — Thu, 02 Feb 2017 03:28:09 GMT

I have tried this but it does not come with the option to delete it

Re: How to remove a google account

Jonas — Thu, 02 Feb 2017 14:56:49 GMT

Hi again!

If you don't have the option to delete the account when tapping the 3 dots, I'm afraid the only solution to delete the account from the phone is either to perform a factory reset in Settings > Backup & reset > Factory data reset, or performing a software repair using Xperia Companion.

Do note that all data on your internal storage will be deleted when factory resetting or repairing the software in your phone, so creating a backup using Xperia Companion beforehand is recommended.

Let me know if you managed to get the account deleted!

Re: How to remove a google account

WaterProofWonde — Sat, 12 May 2018 20:25:04 GMT

This was the best advice on this page. Thank you.

Re: How to remove a google account

Jonas — Tue, 22 May 2018 13:20:32 GMT

Hi @WaterProofWonder, you're very welcome!

Have a great day and let me know if there is anything else!

Re: How to remove a google account

Kulana — Sat, 21 Jul 2018 16:43:07 GMT

Thanks Jonas,

I was tearing my hair out with this one then I read your great post.

Job done!

Cheers m'dear.

Re: How to remove a google account

Rediver — Tue, 11 Sep 2018 13:00:16 GMT

I was suffering, till by mistake I click on the mobile Menu itself and It show a menu with remove account.

Accounts > Google > Click the Account you wish to remove (Uncheck all the markes) Click on the Burger menu on the mobile) a Menu will appear with Sync now or Remove account

Re: How to remove a google account

Jonas — Wed, 12 Sep 2018 06:31:58 GMT

Hi @Rediver, welcome to our forum!

I'm glad to hear that you were able to find where you remove the Google account. It can be a bit different depending on Android version, for example in Android 8 it's under Settings > Users &accounts > tap the Google account > remove account. But in some versions you'll have to tap the three dots > Remove account.

Let me know if there is anything else I can assist you with.

Re: How to remove a google account

Kiwiwtn — Mon, 19 Nov 2018 06:57:23 GMT

I did a system reset and now it keeps requesting my google email and password and when I input it says password has been changed and to wait for 24 hours... nothing has been changed and I go back 24 hours later and same thing comes up

Re: How to remove a google account

Jonas — Fri, 23 Nov 2018 11:45:37 GMT

Hi @Kiwiwtn, sorry to hear about this.

Which device do you have? The Xperia Z3 Compact does not feature the Google Device Protection that gets activated after you perform a reset on the device.

Make sure that you are logging in with the same Google account as you had in the device prior to the reset.

Re: How to remove a google account

shell211087 — Sun, 24 Feb 2019 20:31:56 GMT

Did you get past this as I am having same issue

Re: How to remove a google account

Jonas — Tue, 26 Feb 2019 15:35:03 GMT

Hi @shell211087,

Which device do you have? This post is in the Xperia Z3 Compact board of our forum and there is no such feature in that device, so I think that you may have one of our newer devices, is that correct?

Thank you.

Re: How to remove a google account

shell211087 — Tue, 26 Feb 2019 15:41:48 GMT

Ah, sorry I have a xa1. Nothing I do will allow my phone to unlock .just won't accept the account.

Re: How to remove a google account

Jonas — Tue, 26 Feb 2019 16:23:27 GMT

Hi again @shell211087 and thank you for the device information!

Make sure that you are using the same Google account that was previously added in the device, prior to the reset. If you have changed the password for the account, you will need to wait 24 hours before you are able to use the new password to verify yourself.

If you still aren't able to get passed the verification screen, get in touch with your Local support team and they will assist you further!

Let me know how it goes!