https://community.sony.com.mk/t5/z-series/my-phone-not-working/m-p/3543135#M106299 <P>hi, my phone z1 not working , suddenly shut down the when i turn it, give ( android is starting .... optimizing app .....) but until finish that optimize not open at all and do it again and again for more than 12 hours.</P><P>what should i do?</P><P>i was try turn it off from the red square and start but gave the same thing (optimize app)</P><P>i was try to press power switch and volum up but nothing change , try to connect to computer still not open.</P><P>help me what can i do ?</P> Wed, 10 May 2017 14:24:44 GMT senorita-hana 2017-05-10T14:24:44Z https://community.sony.com.mk/t5/z-series/my-phone-not-working/m-p/3543135#M106299 <P>hi, my phone z1 not working , suddenly shut down the when i turn it, give ( android is starting .... optimizing app .....) but until finish that optimize not open at all and do it again and again for more than 12 hours.</P><P>what should i do?</P><P>i was try turn it off from the red square and start but gave the same thing (optimize app)</P><P>i was try to press power switch and volum up but nothing change , try to connect to computer still not open.</P><P>help me what can i do ?</P> Wed, 10 May 2017 14:24:44 GMT https://community.sony.com.mk/t5/z-series/my-phone-not-working/m-p/3543135#M106299 senorita-hana 2017-05-10T14:24:44Z https://community.sony.com.mk/t5/z-series/my-phone-not-working/m-p/3543136#M106300 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1007554">@senorita-hana</A>,</P><P>I'm sorry to hear this. I would recommend that you try and perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P><P>If you are unable to perform a software repair or if the phone is still behaving the same way after you completed one, I recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for repair.</P><P>Let me know how it goes.</P> Wed, 10 May 2017 15:43:23 GMT https://community.sony.com.mk/t5/z-series/my-phone-not-working/m-p/3543136#M106300 Emil 2017-05-10T15:43:23Z