topic problem in logging to google account in Z Series

problem in logging to google account

r3z4x — Sun, 29 Jan 2017 02:42:17 GMT

i repaired my z5 dual via xperia companion, acttualy it worked like factory reset, now after reset, the phone says enter your google account which registered in ths phone before. i forgot the password,so i reset the pass, with new password, after enter the user and pass of google, it says please enter the google account of the owner, but i enter the correct google account.

what should i do?

Re: problem in logging to google account

Uliwooly — Sun, 29 Jan 2017 03:23:36 GMT

@r3z4x

maybe you have to wait a bit for the password to catch up? maybe reseting the password once more

Re: problem in logging to google account

MarlonUk1 — Sun, 29 Jan 2017 04:40:05 GMT

Before you change your password again. Please be reminded that there is a cool down before you can use the account again to register your Android device, it is a security feature after changing your password. I think it is from 24 to 72 hours before it registers as the new password.

Re: problem in logging to google account

MarlonUk1 — Sun, 29 Jan 2017 04:42:34 GMT

http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/

Re: problem in logging to google account

Jonas — Mon, 30 Jan 2017 09:24:50 GMT

Hi @r3z4x,

When you reset the password for your Google account prior to a software repair, the account is "locked" for 24 hours (used to be 72 hours) just like @nolramlb wrote and you won't be able to verify your account with your Google credentials.

That's essentially the logic of Device Protection. The idea is that your Google™ account and password are the "lock" and "key" that are required to open your Device Protection-enabled device (the door) after it undergoes a factory reset, and that by changing your Google™ account password, you're "tampering" with the lock right before you enter the door – which is suspicious.

And so at that point, Google™ initiates a 24-hour hold on sign-ins to that "door".

When 24 hours have passed, log in with your new password and the Google account that you previously had in your phone.

Let us know how it goes!

Re: problem in logging to google account

r3z4x — Mon, 30 Jan 2017 14:20:47 GMT

thanks

after 24hrs i could logg into my account

Re: problem in logging to google account

Jonas — Mon, 30 Jan 2017 14:49:11 GMT

Thanks for getting back to us and I'm happy to hear you were able to log in again!

I hope that everything works like it should with your phone now!

Re: problem in logging to google account

Ramitha123 — Mon, 04 Sep 2017 16:09:49 GMT

after 24 hours can I use a new email adress?

Re: problem in logging to google account

Jonas — Wed, 06 Sep 2017 14:28:01 GMT

Hi @Ramitha123,

You will need to use the same Google account that was added in the device before the factory reset / software repaired.

If you can't remember the Google account, try following the instructions on the link below and see if you are able to get a hold of your Google credentials.

https://support.google.com/accounts/troubleshooter/2402620

If you are unable to recover your account, your device will need to be sent to an authorized service centre so the protection can be removed. Your Local support team will assist you further with this, so get in contact with them!

I hope that helps!

Re: problem in logging to google account

Ramitha123 — Sat, 09 Sep 2017 15:12:18 GMT

ok,thank you..

Re: problem in logging to google account

Jonas — Mon, 25 Sep 2017 10:26:56 GMT

Hi @Ramitha123, sorry for the late reply. I have been out of office.

Were you able to resolve this?

Re: problem in logging to google account

juror1 — Thu, 22 Mar 2018 07:26:21 GMT

waited 24 hours - does not WORK!!

Re: problem in logging to google account

Jonas — Tue, 27 Mar 2018 12:27:49 GMT

Hi @juror1, welcome to our forum!

I'm sorry to hear about this.

Do you see any error messages when you are trying to verify with your Google account? Make sure that you are using the correct Google account (the one that was previously added in the device before the reset) in case you have more than one of them.

Let me know what occurs when you are trying to verify and I'll do my best to assist you!

Re: problem in logging to google account

juror1 — Tue, 27 Mar 2018 17:38:37 GMT

of course its correct, google account page

tells me they see a sign in that works

except phone shows error message again and again

Re: problem in logging to google account

Jonas — Tue, 03 Apr 2018 14:28:38 GMT

Hi again and thank you for this information!

If you have recently changed the password on your Google account, the account will be locked out for 24 hours, but since you have waited longer than 24 hours, I would recommend that you get in touch with your Local support team and they will assist you further.