topic Re: WiFi Issue in Z Series

WiFi Issue

cobbler — Tue, 09 May 2017 20:39:22 GMT

Every so often while using my home wifi on 5g I begin to have a connection problem when the wifi icon goes from white to non white then back to white again indicating the connection is going on and off, I have to switch the phone off completely and this sorts the issue.

Any idea what causes this?

Re: WiFi Issue

Uliwooly — Tue, 09 May 2017 22:59:25 GMT

@cobbler

Could you test the phone in safe mode for several hours and see if you experience the same issue?

Re: WiFi Issue

cobbler — Tue, 09 May 2017 23:03:11 GMT

@uliwooly wrote:
@cobbler
Could you test the phone in safe mode for several hours and see if you experience the same issue?

I could but I never can tell when it will happen again.

Re: WiFi Issue

Uliwooly — Tue, 09 May 2017 23:10:15 GMT

@cobbler

The only thing I can suggest is to repair the phone with XC or keep an eye on which apps are running/open when that happen

Re: WiFi Issue

cobbler — Tue, 09 May 2017 23:14:06 GMT

@uliwooly wrote:
@cobbler
The only thing I can suggest is to repair the phone with XC or keep an eye on which apps are running/open when that happen

Does using repair on XC check the system files only for corruption and reinstall any if necessary?

Re: WiFi Issue

Uliwooly — Wed, 10 May 2017 00:49:39 GMT

@cobbler

if will only give you an option to reinstall the latest update

Re: WiFi Issue

cobbler — Wed, 10 May 2017 22:19:31 GMT

Trouble is that when trying the safe mode solution you have to restart the phone which by doing so normally would fix the issue anyway till the next time.

So I wouldn't know which third party app it could be.

Re: WiFi Issue

cobbler — Thu, 11 May 2017 09:07:05 GMT

Am I correct in thinking that the software repair option using the Xperia Companion I would be required to install all my apps again from playstore?

Re: WiFi Issue

Qatrium — Thu, 11 May 2017 09:18:18 GMT

@cobbler

Yes, this will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Re: WiFi Issue

cobbler — Thu, 11 May 2017 09:21:23 GMT

@Quester wrote:
@cobbler
Yes, this will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

@Quester

Thank you.