topic display problem in Z Series

display problem

veerraju — Sat, 28 Jan 2017 07:36:28 GMT

I GOT DISPLAY PROBLEM FROM 2 DAYS ITS AUTOMATICALLY DITTECTS TOUCH ON RIGHT TOP CORNER AND ITS NOT LET ME TO WORK WITH IT EVEN IT HAS NO SCREEN PROCTER AND WELL CLEANED SCREEN I GOT SAME PROBLEM IF THE PROBLEM

IF THE PROBLEM WITH DISPLAY HOWMUCH COST FOR NEW SCREEN IN INDIA ?

Re: display problem

Sat, 28 Jan 2017 16:07:46 GMT

@veerraju wrote:
I GOT DISPLAY PROBLEM FROM 2 DAYS ITS AUTOMATICALLY DITTECTS TOUCH ON RIGHT TOP CORNER AND ITS NOT LET ME TO WORK WITH IT EVEN IT HAS NO SCREEN PROCTER AND WELL CLEANED SCREEN I GOT SAME PROBLEM IF THE PROBLEM
IF THE PROBLEM WITH DISPLAY HOWMUCH COST FOR NEW SCREEN IN INDIA ?

The first what you mean "DITTECTS"? You mean "dissects" or "detect"? Second how much cost you should ask in mobile service in which you will bring it, coz in differents markets/countries/services/regions is differents prices

Re: display problem

Jonas — Mon, 30 Jan 2017 15:05:41 GMT

Hi @veerraju,

I'm sorry to hear about that.

Do I understand you correctly that the touch screen isn't working in the top right corner?

If that is the case I would recommend that you try the Diagnostics test in your phone and see if you are able to clear the area you are experiencing the troubles with. Go to Settings > About phone > Diagnostics > Test > Touch screen.

If you can't clear the area in the test I would recommend getting in touch with your Local support team so they can arrange a repair for you. They may also be able to give you an estimate of how much the repair will be, since this differ between markets.

Let us know how it goes!