topic App download in Z Series

App download

Raegge — Wed, 15 Mar 2017 12:57:52 GMT

Dear Sony,

I have bought some Apps - the latest "7 min" Fitness App, but it won´t download. It says: "download awaits..." but nothing happens. Why is that?

I have deactivated som Apps that I didn´t use, to save some space and I have a 1gb MiniSD card in the phone.

Maybe my phone is too old, needs some updates or what ;0)

Please let me know

Best regards (from a happy Sony user) Rikke Findorf

Re: App download

Jonas — Thu, 16 Mar 2017 08:43:41 GMT

Hi @Raegge, welcome to our forum!

I'm sorry to hear about that.

Are you able to download other applications from the Google Play store, or do you experience the same behaviour with all applications?

I would recommend that you start with resetting the Google Play store application in your, this will not delete any applications or data for other application than the Google Play store.

To do that go to Settings > Apps > Google Play store > Storage > Clear data > OK.

Start the Google Play store application again and try downloading the fitness application again.

If there is no change, try downloading or updating another application in your phone and check if you get the same error message.

Let me know how it goes!

Re: App download

Raegge — Thu, 16 Mar 2017 08:49:38 GMT

Hi Jonas,

Thank You for your quick reply ;0)

It has been a problem with downloading Apps for the last few weeks , but I just did as you suggested and it seems to work fine now. Thank You and have a nice day ;0)

Regards Rikke

Re: App download

Jonas — Fri, 17 Mar 2017 09:50:18 GMT

No problem at all and I'm glad to hear it's working again!

Let me know if there is anything else I may assist you with and have a great Friday and a great weekend!