topic Re: Bug screen calling in Z Series

Bug screen calling

Grigory-rzn — Tue, 13 Jun 2017 22:01:53 GMT

The last few days there was a bug - during the call the screen turns off and nothing can be done until the other person disconnects or the second incoming call passes.

Re: Bug screen calling

Uliwooly — Wed, 14 Jun 2017 00:08:23 GMT

@Grigory-rzn

Does your phone has a protective case, film, glass that might covering or partially covering the proximity sensor?

Re: Bug screen calling

CameronT — Wed, 14 Jun 2017 01:38:27 GMT

Hi @Grigory-rzn, welcome to the community. I am sorry to hear about this.

As @uliwooly suggested, most of the time the issue you have described is caused by screen protectors and/or cases interfering with the Ear Proximity Sensor, which detects when your phone is against your ear and turns off the screen.

Can you please confirm if you have a screen protector or case on your phone, and if so, remove them and test it again?

You can also test the Ear Proximity Sensor in Settings > About Phone > Diagnostics > Test > Ear Proximity Sensor.