topic Re: Phone getting stuck after a phone call android 7!!! in Z Series

Touch response is bad after Android N update

Karanth — Wed, 18 Jan 2017 11:09:27 GMT

After updating to android N.. touch sensitive is very bad and it is very tough to pull down notification from upside. Double tap to open screen without power button is not working.

Re: Touch response is bad after Android N update

Christofer — Wed, 18 Jan 2017 11:17:50 GMT

Hi @smkaranth, I'm very sorry to hear this.

Do you experience poor touch performance or any dead spots if you perform the free draw touch test found in the service menu? The service menu can be accessed by dialing *#*#7378423#*#*, then tap Service tests > Touch > Free Drawing test.

Re: Touch response is bad after Android N update

Karanth — Thu, 19 Jan 2017 11:39:11 GMT

everything is working fine. only phone dont wake in double tap after screen lock. i checked in drawing test and touch is fine. i tried to repair in xc but xc recognize my phone but it says could not check update now.

My Sony Xperia z3+ dual sim is stopped touch working after update android 7.0 nought

Hazem1991 — Thu, 19 Jan 2017 13:14:04 GMT

My mobile Sony Xperia z3+ dual sim stopped touch working when I have incoming call and I answered it I found touch not working and must remove Sims cards to restart phone automatically.

I want a solution to resolve this problem.. I can't use my mobile now.

Please feed me back as soon as possible.

Re: Touch response is bad after Android N update

Saijet — Thu, 19 Jan 2017 13:35:02 GMT

I also experienced that touch didn't work after making call for 15 mins. Surprisingly, I even can't hang up the phone and finally have to reboot it. After being updated to android N, I got that twice and I thought that might be something conflicting with some apps so I resetted my phone. But now, it still happens. I think something might be going wrong with the updates.

Sony Xperia Z3 Plus

butt31316 — Thu, 19 Jan 2017 14:41:45 GMT

After update 7.0 touch not work properly

Re: Touch response is bad after Android N update

Jesmine — Thu, 19 Jan 2017 16:48:22 GMT

Same here. I got the update yesterday night and since then the Touch is not working as before. It misses many times randomly and one time in lock screen, the whole display touch was not working. I had to force restart the phone. Fix it please.

Re: Sony Xperia Z3 Plus

Thu, 19 Jan 2017 16:51:35 GMT

@butt31316 wrote:
After update 7.0 touch not work properly

Did you try repair with Xperia Companion? Some days ago my Xperia C5 Ultra Dual screen became very sensitive, i tried to clean screen how is written in Sony Mobile support page, but that did not helped, so i repaired with Xperia Companion and everything working fine now (Lollipop 5.1), maybe try to repair first

Re: Touch response is bad after Android N update

Christofer — Thu, 19 Jan 2017 16:52:04 GMT

I'm sorry to hear that more of you experience this and I'm sorry for any inconvenience this causes. If you haven't already performed a software repair using Xperia Companion I'd recommend you to do so at this point.

Re: Touch response is bad after Android N update

Saijet — Fri, 20 Jan 2017 03:40:45 GMT

How could software repair help since updating to android N is somewhat like installing new firmware right? I though not even rooted or modified my phone at all.

Re: Touch response is bad after Android N update

AzeeZ3 — Fri, 20 Jan 2017 08:24:56 GMT

I am facing same issue for my sony xperia z3+ single sim.
This same problem is driving me mad and its giving me more and more reason to throw my phone or to switch to other phone.

I hope sony offical person can confrim for this fix.?

Re: Touch response is bad after Android N update

Christofer — Fri, 20 Jan 2017 16:54:09 GMT

If anyone you who experience this could provide a bug report I will forward it internally for investigation.

To do this:

Go to Settings > About phone > Build number, tap 7 times on the build number.
Go back and select Developer options then turn on "USB debugging".
Select Logger buffer size and change it to "4 MB"
Restart your phone, then replicate this behaviour
Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

Re: Touch response is bad after Android N update

AzeeZ3 — Sun, 22 Jan 2017 03:59:07 GMT

Christofer,

As requested please get the bug report from below location.

[link removed]

Re: Touch response is bad after Android N update

Saijet — Sun, 22 Jan 2017 07:14:46 GMT

Here is another bug report >> [link removed]

My problem in brief,
Touch is totally not working after making calls but not happens all the time.

Re: Nougat upgrade and problems with calls and messages

Karthik0401 — Sun, 22 Jan 2017 13:17:52 GMT

I'm using Xperia z3 plus currently. Updated the software to Android 7 version recently. As been told it gives a better battery performance but it hasn't changed much yet.added to that I find sometimes the touch won't works at all and gets hanged. I am resetting my phone everytime to get it normal. Guys please take it up and fix the hitches

Sometimes Touch screen is unresponcive after nought updation in my xperia z3+

rinku2001_gmail — Sun, 22 Jan 2017 18:14:58 GMT

After nought update in my xperia z3+, some problem occurs in touch screen.. It happens one time in a day.. Sometimes two times... So plz look at this issue....

Re: Touch response is bad after Android N update

polatturk — Sun, 22 Jan 2017 18:58:37 GMT

same here, and i want to repair via xperia comp. try first make a backup for sms and contacs, cant make any backup. contacs not problem (i can make it other way) but sms important for me.

Re: Sometimes Touch screen is unresponcive after nought updation in my xperia z3+

Uliwooly — Sun, 22 Jan 2017 19:20:58 GMT

@Rinku2001

remove any protective case, film or glass and report back.

Re: Sometimes Touch screen is unresponcive after nought updation in my xperia z3+

polatturk — Mon, 23 Jan 2017 06:22:17 GMT

after repair via sony comp. android turn to 6.0.1 and everything is ok now. i will wait for fixed 7.0, thanks

Re: Touch response is bad after Android N update

Christofer — Tue, 24 Jan 2017 15:49:36 GMT

@AzeeZ3 Thank you for the bug report! I removed the link in your post after I downloaded it and I will forward it internally for investigation.

@Saijet Thank you, I removed the link in your post as well. When the touch screen stops reacting, will it remain black or will it display an image like it normally would?