topic Images dont save in Z Series

Images dont save

Jz1974 — Wed, 19 Apr 2017 19:52:46 GMT

My Sony Xperia z5 compact doesn't store pictures. I have tried to delating cache, data and rebooting to basic settings but the problem persists

Re: Images dont save

disimes95 — Mon, 24 Apr 2017 08:38:06 GMT

Hey,

But pictures taken with Camera or downloaded pictures?

Re: Images dont save

Jz1974 — Mon, 24 Apr 2017 21:14:31 GMT

With camera.

I can take screen shoots and these are saved.

Re: Images dont save

Jonas — Wed, 26 Apr 2017 12:32:23 GMT

Hi @Jz1974, I'm so sorry for the late reply to your post.

Is the camera set to save photos and videos directly to your SD card? If it is, could you try changing the setting so they are saved to the internal storage of your phone and take a few photos and see if they are being saved?

You can change the data storage setting by opening up the camera application > tap on the cogwheel > More > Data storage > Internal storage.

You also mentioned that you have cleared cache and data, did you do this for the camera application? If you haven't done it for the Camera application, I'd recommend doing so. You can do that in Settings > Apps > Camera > Storage > Clear data.

Let me know if that helps and once again, sorry for the late reply.