https://community.sony.com.mk/t5/z-series/output-headphone/m-p/3525504#M100442 <P>Hello&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1020968">@Marcin1234</A>&nbsp;and welcome to the community!</P><P>Start troubleshooting by doing the following:</P><P>1. Try other headphones on your phone, if they are still not working try the next step.</P><P>2. Clear the cache of your Smart Connect app:</P><P>- Go to Settings -&gt; Apps -&gt; Smart Connect -&gt; Force stop, Uninstall updates, then go to Storage -&gt; Clear data and restart your phone.<BR />- Go to your Play Store and update Smart Connect again.</P> Wed, 07 Jun 2017 06:31:32 GMT Qatrium 2017-06-07T06:31:32Z https://community.sony.com.mk/t5/z-series/output-headphone/m-p/3525503#M100441 <P><SPAN>After the upgrade, the handset does not work.</SPAN></P> Wed, 07 Jun 2017 06:02:23 GMT https://community.sony.com.mk/t5/z-series/output-headphone/m-p/3525503#M100441 Marcin1234 2017-06-07T06:02:23Z https://community.sony.com.mk/t5/z-series/output-headphone/m-p/3525504#M100442 <P>Hello&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1020968">@Marcin1234</A>&nbsp;and welcome to the community!</P><P>Start troubleshooting by doing the following:</P><P>1. Try other headphones on your phone, if they are still not working try the next step.</P><P>2. Clear the cache of your Smart Connect app:</P><P>- Go to Settings -&gt; Apps -&gt; Smart Connect -&gt; Force stop, Uninstall updates, then go to Storage -&gt; Clear data and restart your phone.<BR />- Go to your Play Store and update Smart Connect again.</P> Wed, 07 Jun 2017 06:31:32 GMT https://community.sony.com.mk/t5/z-series/output-headphone/m-p/3525504#M100442 Qatrium 2017-06-07T06:31:32Z