topic Re: Boot loop Xperia Z3 not booting properly in Z Series

Boot loop Xperia Z3 not booting properly

Galion — Mon, 09 Jan 2017 03:10:14 GMT

I have this problem that my Sony Z3 wont turn on properlly. Yes I did try to use the volume up button/volume down and power (it does turn it off, but thats all it does) When I try to turn it on again it will say "Sony Xperia" on that black screen. I tried to use that off button next to the sd card, it does work and it turns the phone off but when I try to boot it up it gets stuck on that exact same screen. I cant use sony Companion because the phone is not reconized. Here is a video of my problem. Only 4 muinites.

https://www.youtube.com/watch?v=Afaxqb_KhNk

Thank you

Problem... Z3

Mk23 — Sun, 08 Jan 2017 23:44:43 GMT

My phone restarted only time and I can't make anything.. Help me... Thanks

Re: Problem... Z3

CameronT — Mon, 09 Jan 2017 00:08:40 GMT

Hi @Mk23,

Welcome to the community. Could you please elaborate a bit?

Re: Problem... Z3

Mk23 — Mon, 09 Jan 2017 00:33:05 GMT

My phone is always doing a restart automatically and this is very annoying

Re: Problem... Z3

CameronT — Mon, 09 Jan 2017 00:50:14 GMT

@Mk23,

I am sorry to hear that. Can you please test your phone in safe mode and see if it does the same thing?

Re: Boot loop Xperia Z3 not booting properly

CameronT — Mon, 09 Jan 2017 03:24:35 GMT

Hi @Galion,

Welcome to the community. I am sorry to hear you are having this issue.

Can you please remove the SD card and the SIM card and try again?

Re: Boot loop Xperia Z3 not booting properly

Galion — Mon, 09 Jan 2017 03:28:27 GMT

I took them out some time ago

Re: Boot loop Xperia Z3 not booting properly

CameronT — Mon, 09 Jan 2017 03:40:18 GMT

@Galion,

In that case, as you have already attempted the software repair and it will not proceed, I recommend you contact your Local support team to arrange a physical assessment.

Re: Boot loop Xperia Z3 not booting properly

Galion — Mon, 09 Jan 2017 03:47:05 GMT

My warranty is up and I need to pay shipping just so I can get a quote on how much it will cost me.....

Re: Boot loop Xperia Z3 not booting properly

Galion — Mon, 09 Jan 2017 04:10:05 GMT

is there any other way I can try to fix my phone?

Re: Boot loop Xperia Z3 not booting properly

Dennymba — Mon, 09 Jan 2017 09:14:24 GMT

I have this exact problem... my phone keeps going off after just a few minutes of switching it on. It first started when i was constantly online receiving a lot of messages from WhatsApp and other social media the phone was abnormally becoming hot each time i went online .. I downloaded cooler master and other cooling apps to no avail...and soon the phone problem above started.... plz i spent a lot of money in purchasing that phone hoping to use it for 5 yrs and more ...am only a student i can't raise such money easily...please help me fix this problem so that my money won't go to waste.

Re: Boot loop Xperia Z3 not booting properly

CameronT — Mon, 09 Jan 2017 22:55:19 GMT

Hi @Dennymba,

Welcome to the community. I am sorry to hear about that.

Have you tried the other suggestions in this thread, including the software repair using Xperia Companion?

Re: Boot loop Xperia Z3 not booting properly

Galion — Tue, 17 Jan 2017 14:14:24 GMT

I paid $750 for this phone and it barley lasted me one year. I already had this phone replaced because of stupid issues and since my warranty is now up, I dont have much options. I paid $750 for a phone that I thought would last me many years but my old iphone 3 and my old nikon phone is outlasting this junk. I am acually mad because I paid so much money for something that does not work! So if there is a potential problem with the hardware and I need to pay sony to fix it (which it should have never had any problems in the first place) I would need to pay for shipping and pay for the repairs that should never have needed too! So now I am stuck with a flip phone because I sold my old nikon. I sent it to sony two times to get it fixed and replaced when I first got it and now this problem

cannot boot up the phone

Shuvo2 — Sat, 12 Aug 2017 00:14:35 GMT

I have Sony D6653, It was working well. I was chatting on messenger and downloading an app from google play, Suddenly my phone froozes and sometimes later it automatically show Sony logo and wait for 2 seconds and turns off automatically. Now when I try to power it just vibrate one time and show Sony logo and restart and again same thing. When I pluge in the charger, the red led glows and again same thing. Now please tell me what should i do. Plzzzzzzzzzzzzzzzz

Re: Boot loop Xperia Z3 not booting properly

Franz_ — Fri, 04 Jan 2019 16:34:44 GMT

I've had this problem.

I've tried to repair software using Xperia Companion for a few days, unsuccesfully.

I noticed same water condensation on the memory card when i removed it.

I put the device in a warm place with all the cover totaly open for few days, to evaporate internal water condensation.

I've tried to repair software using Xperia Companion, this time succesfully.