topic Re: Dropdown menu stopped working in Z Series

Dropdown menu stopped working

ruprecht1 — Wed, 22 Feb 2017 22:18:45 GMT

Hi
When I activate phone and get lock screen I can swipe down and get the menu and I can right swipe any notifications but when I swipe up to reveal homescreen I can no longer swipe down to reveal notifications. I can only swipe down if I open browser and rotate phone.
The problem started where I could only swipe down from top leaft then I could swipe down anywhere from top then it went. Unless I rotate.
Help appreciated

Re: Dropdown menu stopped working

NeoBeum — Thu, 23 Feb 2017 01:10:38 GMT

Do you have any apps in Accessibility?

Re: Dropdown menu stopped working

CameronT — Thu, 23 Feb 2017 01:15:01 GMT

Hi @ruprecht,

If the other advice from the other posts you have made about this has not resolved the issue, then you will need to contact your local support team to have the phone assessed. You can find their contact information in my signature.

Re: Dropdown menu stopped working

ruprecht1 — Thu, 23 Feb 2017 11:51:45 GMT

Neobeum, do you mean in settings>Notification

Cameron T, do you mean taking it to Vodafone shop where my phone is under warranty or straight to a Sony repair center.
Thanks

Re: Dropdown menu stopped working

ruprecht1 — Thu, 23 Feb 2017 11:54:18 GMT

Sorry I can't find signature, should I click on your username in blue?
Thanks

Re: Dropdown menu stopped working

CameronT — Thu, 23 Feb 2017 23:20:00 GMT

@ruprecht,

I recommend you contact Sony, they should be able to advise you the best steps to take next.

The link in my signature is this one:

"If you want to get in touch with the local support team for your country please visit our contact page."

Click the "contact page" link.

Re: Dropdown menu stopped working

ruprecht1 — Fri, 24 Feb 2017 17:13:07 GMT

OK, your link took me to Sony Contact page and I couldn't find addresses for places I could take my phone.

My contract is with Vodafone and took it to shop where they did a screen check in store to check for sensitivity and found a fault and needs to go back.

Re: Dropdown menu stopped working

CameronT — Sun, 26 Feb 2017 23:30:27 GMT

@ruprecht,

Call your local team, they will arrange it with you over the phone.

Re: Dropdown menu stopped working

Utopia64 — Mon, 27 Feb 2017 13:04:39 GMT

In my experience, I would argue Sony products all have built-in obellecence. I haven't bought Sony products for around 15 years after being disapointed by their quality. I gave them another chance recently with the Z3 Compact because they are the only company making a decently speced phone with that size screen.

I too, like you and many thousands of others (this is a VERY common defect with Sony phones) have a defective digitiser.

All you can do is get the screen replaced and never buy Sony products again. Voting with your wallet might make them consider offering products of much, MUCH, better quality the likes of those seen by Samsung or LG.

/Rant.

To double check the defect, do the following.

Got to Dialer and dial: *#*#7378423#*#*

Press: Service Tests

Press: Touch Screen

See if you can draw on upper part of the screen. If you can't, the digitiser is defective and needs replacing.

Re: Dropdown menu stopped working

ruprecht1 — Tue, 28 Feb 2017 12:14:55 GMT

OK so it's best to go direct to my local Sony centre than via Vodafone where I have the contract

Re: Dropdown menu stopped working

redriver7 — Fri, 03 Mar 2017 08:21:55 GMT

My z3c touch panel spoilt after 9 months, and the replacement touch panel spoilt again 10 months later.

Both time the touch panel fail with same symptoms

* It starts without response on notification bar;

* After a week, no back and home buttons working;

* Tried a complete 'refactoring', unsuccessfully;

* Gloves mode is not a good workround (too buggy);

* Botton shortcuts working on lockscreen (calls, unlock or camera);

* Finally whole screen no touch response.

There are many people facing same touch issue but Sony still ignore the fact and says they look into cases individually on case by case basis.

Does any of other Sony phone have so many user complaints on same touch issues with same symptoms?

why the touch screen spoilt every year under normal use condition? as i mention this is my backup phone and mostly place on table. why i have to pay for a problem that is not my fault?

is it normal for a smart phone price 1800+ touch screen have to change every year?

why there are so many complaint about this model touch screen on sony support forum and other forum? all with similar symptom and touch screen spoilt within a year?

is it the touch screen factory defected item or is the phone design problem?

An expensive phone that gets broken under normal use circumstances. This is what Sony can provide.

No matter how I complained, they just refuse to take responsibilities. I accept the 50 percent discount on repair, but I also need a 12 month warranty on touch panel. Is it too much to ask for.?

I have lost confident to Sony touch panel, and its look like Sony also have no confidence on their own touch panel and refuse to my request.

Cannot scroll down the notification bar

mismael — Mon, 06 Mar 2017 16:07:17 GMT

Hi.

I cannot scroll down the notification bar when my phone is with the screen unlock.

This happens only in portrait mode.

Maybe it is a hardware problem, but I think the area to detect the gesture on the launcher is too much sensitive.

I had to install a App to open the notification bar.

Any suggestions?

Re: Cannot scroll down the notification bar

ruprecht1 — Mon, 13 Mar 2017 16:10:00 GMT

I'm now using a slimmer screen protector which is enabling me to pull down screen from top but middle only. Vodafone still adamant it needs sending back.