topic Re: Google play store apps not updating since oreo update in X Series

Google play store apps not updating since oreo update

StuartL — Thu, 01 Mar 2018 20:22:27 GMT

This update seems to have fixed the video capture issue and left me with another. Now Google play store wil not update apps. I keep getting error code 506. Seems this is a common problem also. I have deleted cache and data from Google play and services. Restarted the phone ovov and over. Unmounted the memory card and all other steps suggested when searching for this issue. Any other ideas please sony?

Re: Google play store apps not updating since oreo update

Uliwooly — Thu, 01 Mar 2018 21:46:41 GMT

@StuartL

What if you remove your Gmail account > Clear the app data > restart the phone > try again

Re: Google play store apps not updating since oreo update

StuartL — Thu, 01 Mar 2018 21:59:10 GMT

Hi, thanks for your reply.

I have tried to do this but I get an error message saying "Remove account not allowed by administrator"

I have moved affected apps to the internal memory and they seem to update OK. Surely that is not the answer?

Re: Google play store apps not updating since oreo update

Strampke — Thu, 01 Mar 2018 22:10:50 GMT

This is what Google tells us:

in case it turns stubborn and instead returns or shows this error of “This change isn’t allowed by your administrator”, then follow below.

– Tap Settings and security
– Tap screen lock, confirm it and set it to none.

Go back to remove google account as shown above and this time round, the response will be positive and your account will be removed. It is all simple and easy and applies to most android mobile phones.

Re: Google play store apps not updating since oreo update

StuartL — Thu, 01 Mar 2018 23:35:18 GMT

Thanks for your reply.

I followed your advice and managed to remove my Google account. I removed the files in the app settings as before, restarted the phone but still the same error 😢

Re: Google play store apps not updating since oreo update

Uliwooly — Fri, 02 Mar 2018 02:08:36 GMT

@StuartL

That's rather odd, you could repair the phone with XC but I doubt that's the issue, could you try with a different Gmail account?

If you want to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Google play store apps not updating since oreo update

LauryP — Fri, 02 Mar 2018 06:27:41 GMT

Good Morning!

I am from Germany and have the same problem! At first only 1-2 apps were not loaded now it's all I want to update! Also, I have followed everything Google has written to update problems. Yesterday I wrote an e-mail to the Sony customer service out of sheer despair ... Do you really think that the Sony Companion can fix that? It definitely has something to do with the system update on Oreo, but in German forums and pages I find absolutely nothing to this problem @.@

Best regards,

Laury

Re: Google play store apps not updating since oreo update

StuartL — Fri, 02 Mar 2018 10:05:54 GMT

I don't think it is anything that companion will fix. Definitely something to do with the android update relating to the SD card. The update fixed the fault of Videos not saving to the SD card, but brought with it a new issue of not updating apps on the SD card.

Is yet another android update due any time soon

Re: Google play store apps not updating since oreo update

7ronic — Sat, 03 Mar 2018 10:56:03 GMT

I have a similar problem with my German Xperia X Compact after the Oreo update. App downloads/updates a stuck in state 'Downloading' for a long time. But they eventually start downloading within an hour.

I tried to troubleshoot with these instructions but without success:
support.google.com/googleplay/answer/7513003
support.google.com/googleplay/answer/7512202

Here someone with an XZ Premium has the same problem:

https://forum.xda-developers.com/xz-premium/help/play-store-stuck-downloading-t3756536

Re: Google play store apps not updating since oreo update

Roger77 — Sun, 04 Mar 2018 16:55:00 GMT

Same problem here. Any apps which are installed on the SD Card fail to update with error 506.

Apps installed in phone memory update ok.

Re: Google play store apps not updating since oreo update

StuartL — Tue, 06 Mar 2018 18:52:44 GMT

Do Sony themselves read these message boards? I wonder if they are able to offer an explanation or better still, a solution

Re: Google play store apps not updating since oreo update

Roger77 — Tue, 06 Mar 2018 22:15:08 GMT

This seems to be fixed for me with the latest update that installed yesterday (34.4.A.2.19)

Re: Google play store apps not updating since oreo update

Strampke — Tue, 06 Mar 2018 23:22:49 GMT

@StuartLthey do.

There a five or some number like that.

They do have other things to do.

They do go home after work.

They have a lot of threads to follow

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Re: Google play store apps not updating since oreo update

StuartL — Tue, 06 Mar 2018 23:52:30 GMT

After the latest Xperia system update all seems to be working.

Good job Sony.

Re: Google play store apps not updating since oreo update

7ronic — Wed, 07 Mar 2018 10:11:37 GMT

I did a factory reset with Xperia Companion. Now my problem of apps taking very long to download is gone.

Re: Google play store apps not updating since oreo update

binterz — Mon, 12 Mar 2018 17:03:03 GMT

I'm also getting this issue after updating to 34.4.A.0.364

To test a theory espoused earlier in thread, moving the apps to internal memory then updating worked. I tested moving app to internal storage then back to Sd card then updating, this didn't work. Any idea what issue is and if it can be fixed?

Cmon Sony, sort this one out as we can't be moving apps (it's not a short process) all the time when a new update comes out.

Re: Google play store apps not updating since oreo update

StuartL — Mon, 12 Mar 2018 19:03:03 GMT

Has your phone goes the latest Xperia system software?

Re: Google play store apps not updating since oreo update

Vanex — Wed, 28 Mar 2018 22:58:41 GMT

Sony please fix this error asap thanks in advance

same issue on my xperia xa1

Re: Google play store apps not updating since oreo update

Kroma — Thu, 21 Feb 2019 07:36:30 GMT

Almost a year after the last message in this thread, I've noticed that I am plagued with the issue of not being able to update SD card apps My phone is on 34.4.A.2.118 (which I believe to be the latest available update).

When updating SD card apps, it downloads 100% of the update which fails then downloads much more than 100% of the update before showing an error message.

My phone tried to update Microsoft Word, Excel and PowerPoint yesterday while on dreadful hotel WiFi. I appear to have checked out of the hotel halfway through the download process and, even though I have Google Play set to download on WiFi only, when I lost my WiFi connection the download (and second attempt) continued on 4G wasting 255mb (imagine if I'd been roaming abroad)! All updates failed. So that such 4G downloads (and re-downloads) don't occur in the future, I've set the Datally app to prevent Google Play from downloading anything in the background via 4G.

Later, I moved the apps back to internal storage and they updated first time.

It's the same with all SD card apps.

I'm not sure when this issue started but I don't think it's been happening for long.

I haven't had a phone software or security update for ages. Are we going to get any more?

Anyway, what are the latest thoughts on getting this fixed? Everything else on my phone seems to be OK .

Thanks.

Re: Google play store apps not updating since oreo update

StuartL — Thu, 21 Feb 2019 10:58:18 GMT

I'm interested in the outcome of this too. My phone still does this.