topic Why my mobile data is so slow? in X Series

Why my mobile data is so slow?

FNPoS — Wed, 20 Sep 2017 16:36:51 GMT

I bought my xperia x a month ago and I'm very satisfied with the phone except one thing. My mobile data is very very slow. It's the same operator with my old phone.. It's 4G. I turned the phone off and on but it changed nothing. Why is it so slow and what can I do?

Thank you..

Re: Why my mobile data is so slow?

SHANE1 — Thu, 21 Sep 2017 02:41:41 GMT

Tell your operator to provide you with latest internet settings

@FNPoS wrote:
I bought my xperia x a month ago and I'm very satisfied with the phone except one thing. My mobile data is very very slow. It's the same operator with my old phone.. It's 4G. I turned the phone off and on but it changed nothing. Why is it so slow and what can I do?
Thank you..

Re: Why my mobile data is so slow?

Jake-SonyXperia — Fri, 22 Sep 2017 02:32:23 GMT

Hi @FNPoS,

Welcome to the community,

Sorry to hear about the slow speeds you are getting .

In this case, I suggest trying to download the APN settings using the handset. Follow the instructions below to see if it helps resolve the problem.

Apps > Settings > More > Internet Settings > Accept the disclaimer

Once done test out the device and let me know how you get on.

Re: Why my mobile data is so slow?

FNPoS — Fri, 22 Sep 2017 12:40:24 GMT

I've downloaded the APN setting just like you said.. And then I tr started my phone but it's still same