topic Re: X Compact turn on while charging in X Series

X Compact turn on while charging

Alessio_841 — Wed, 11 Oct 2017 06:37:04 GMT

Hi Community,

Yesterday I receveid in Italy the October patch update.

After installed them I turned off my X Compact and plugged it to charge during the night. After some minutes, the device turned on it automatically. This strange behaviour repeated twice until I unplugged it to not disturb my night.

Any Sony's stuff could help me about? Is it only a random issue due to the newst update?

I hope in an answer.

Thanks

Re: X Compact turn on while charging

Simoubuntu — Wed, 11 Oct 2017 18:26:35 GMT

Hi!

I've the same problem with an italian no brand Xperia X Compact and an italian no brand Xperia X.

The problem showed right after the october security patch update.

Re: X Compact turn on while charging

Oldm — Thu, 12 Oct 2017 05:15:51 GMT

Hi, i have the same problem after i received the last update. Let we know Sony how we can solve the problem

Sony Experia X compact turn on automatically

Luca1970 — Thu, 12 Oct 2017 06:35:14 GMT

Dear All,

About some day ago I received a patch to upgrade my phone to a last patch of security (1 october 2017).

Since that upgrade I notice that I turn off the telephone in the evening and I found it turned on in the next morning.

The first time I thounght was my fault, but yesterday I checked that the telephone was turned off (the simbol of richarge appear on the phone after it turning off) and this morning I found the cell turned on.

Could someone help about this issue?

Thanks

Luca L.

Re: Sony Experia X compact turn on automatically

EdoBin1 — Sat, 14 Oct 2017 21:09:30 GMT

Hello

Same for me, Switch off to charge it turn on finished charging and also bypassing SIM pin!!!

EdoBin

Re: X Compact turn on while charging

emmecola — Mon, 16 Oct 2017 07:31:35 GMT

Hello

Same issue for me. Hope it will be fixed soon!

Moreno

Re: X Compact turn on while charging

Alessio_841 — Mon, 16 Oct 2017 12:57:50 GMT

Yesterday I performed a total software repair but the bug is still present.

This morning I found my X Compact turned on also I had turned off it before go bed.

What is very worst is the total lack of interesting and answer from Sony's devs here!

Very disappointed about!

Re: X Compact turn on while charging

Spyro73 — Tue, 17 Oct 2017 08:11:15 GMT

Hi there, I also have this problem since updating the patch. Very frustrating. Hope it's fixed soon.

Re: X Compact turn on while charging

ChrisKrix — Tue, 17 Oct 2017 19:07:29 GMT

I have the same problem.

Xperia X Compact Automatically Turns Itself On 15-20 Minutes After Fully Charging

Mike_D — Wed, 18 Oct 2017 21:30:26 GMT

Dear Support Team:

I recently purchased two Xperia X Compacts from Amazon and both of them had the exact same technical issue causing me to return the first one and I'm currently contemplating returning the second one as well.

After I set up the phone with T-Mobile and logged into my account and after all Sony updates and App updates had finished updating, I manually turned off my phone and plugged it in to charge for the night and went to bed. A few hours later, my whole room lights up with the phone turning itself on. I unplugged it and noticed that the same thing repeated itself the following day. It only does this 15-20 mintues after the phone reaches the 100% charge mark and while the phone is off and connected to the charger. The phone does not turn itself on before reaching the 100% mark and it doesn't turn itself on when unplugged from the charger. Only when manually turned off and being charged, some time after reaching the 100% mark, it turns itself off, almost as if it does not want the battery to over-charge.

I called Sony's support and they suggested that I do a software repair on the first phone with Xperia Companion, which I did. The problem repeated itself after that software repair. I figured it was just that one phone. So I returned it and purchased another one. The second brand new phone again has the same exact issue.

Could this be a manufacturing defect that has gone un-noticed until now because most people charge their phones while the phone is on or they charge it during the day rather than leaving it on the charger for the night?

Any thoughts or suggestions would be appreciated.

Regards,

Mike

Re: X Compact turn on while charging

Mike_D — Wed, 18 Oct 2017 21:35:51 GMT

Same problem here. I just purchased my phone in the US. After all of the updates the phone turns itself on approximately 15-20 minutes after it reaches the 100% charge mark. A company the size of Sony should solve this issue right away. This is unacceptable. I returned the first phone thinking it was a manufacturing defect. The second phone has the same issue. I even did the software repair with Xperia Companion and still the problem persists. What could they have done at the root level through thier official updates to have the phone turn itself on? I hope they come up with a fix soon otherwise I'm returning the second phone that I purchased as well soon.

Re: Xperia X Compact Automatically Turns Itself On 15-20 Minutes After Fully Charging

Uliwooly — Wed, 18 Oct 2017 22:02:56 GMT

@Mike_D

You should contact your Local support to get it inspected by them

Re: X Compact turn on while charging

Mike_D — Wed, 18 Oct 2017 23:36:51 GMT

I just called Xperia support and pointed this thread to them on this forum and told them to forward this to their development team so that they fix it. Do you know what their response was? They don't have a means of contacting Sony's development team! So when Sony rolls out a faulty software update, Sony's own customer service and technical support department does not have a means of communicating that to the development department that a problem exists with their recent software update. This is so pathetic for a company the size of Sony. Absolutely unacceptable. There should be a direct line communication between tech support and their development team so when they screw up like they did in this last October update, they find out about it and do something about it. How will this matter ever be acted on without a line of contact between tech support and their development team?

/t5/Xperia-X-Compact/X-Compact-turn-on-while-charging/m-p/1267879#M2628

If you can please relay this to the development team so that someone can look into this matter we will all very much appreciate it.

Re: X Compact turn on while charging

Oldm — Thu, 19 Oct 2017 05:25:46 GMT

The problem is in xperia x and x compact and is caused by last update of october.

Re: X Compact turn on while charging

Pandita12 — Sun, 22 Oct 2017 17:29:51 GMT

This is a security problem !!!!!!

what happen if my phone is stolen? the thief's only need to put to charge the phone to have access to everything because the pone turns on itself and the security of the lock screen is bypass for this.

If my phone is steal I will suit Sony for the lack of security in their device

And other big problem is when you make a phone call the phone turns on the do not disturb option and if you do not remember to turn off the phone continue in that mode, do you know how many important call and messages i have lost for this idiot function?

Re: X Compact turn on while charging

jbhh12 — Tue, 24 Oct 2017 19:57:04 GMT

Telefon F5321

Android 7.1.1

Build 34.3.A.0.238

Kernel 3.10-84 Sep 15

We have the same problem. Phone turns on a few minutes after midnight each night. This

problem started a few weeks ago, probably with the last Sony update.

Re: X Compact turn on while charging

UGLYDOLL — Thu, 26 Oct 2017 21:49:55 GMT

I have one in each color and after the update they ALL do the exact same thing, and not just while charging.

In the morning all of the screens are on and the phones are extremely warm.

This is not a safe mode or some other pc repair solution... there is a critical issue with the update and Sony needs to address promptly.

Re: X Compact turn on while charging

simone8182 — Fri, 27 Oct 2017 11:24:05 GMT

i have the same problem.

Re: X Compact turn on while charging

simone8182 — Sat, 28 Oct 2017 13:39:29 GMT

where is Sony support? Where's the fix? We are waiting for 1 month !!!!

Re: X Compact turn on while charging

UGLYDOLL — Sat, 28 Oct 2017 21:20:02 GMT

This is making me consider switching to another brand.

I love Xperia but when you get every user experiencing the same issue and they take this long to fix it...nah that’s enough.

Props to the mods on this board for all their help, Sony should pay you.

You guys have always been amazing.

But I think I’m done.

Will this happen with my XZ1 compacts next year? Forget that.