topic Re: Xperia Compact X USB driver corrupt in X Series

Xperia Compact X USB driver corrupt

SudeepBiswas — Wed, 08 Mar 2017 19:54:48 GMT

Hi, need some help in resolving a corrupt USB driver for the Xperia Compact X. I was transferring some pictures from my phone to my laptop (Windows 10) and the transfer stopped in between with an error message (don't remember the error now). After that the laptop failes to recognise my phone and there is an unknown device in the Device Manager. Downloaded the Xperia X Compact driver from the developer website and installed it but it returned a Code 10 error and now there is a yellow exclamation mark in the Device Manager next to the Sony driver. Please help in resolving it. I have rebooted my phone and laptop, still no go.

Re: Xperia Compact X USB driver corrupt

CameronT — Thu, 09 Mar 2017 01:36:52 GMT

Hi @SudeepBiswas, welcome to the community.

I am sorry to hear about this. Try installing Xperia Companion, it should contain all the necessary drivers .

Re: Xperia Compact X USB driver corrupt

SudeepBiswas — Thu, 09 Mar 2017 12:32:30 GMT

I downloaded the software but dont see any option for driver. The phone's software is updated though. There is an option for software repair...shall I try that?

Re: Xperia Compact X USB driver corrupt

CameronT — Thu, 09 Mar 2017 23:15:32 GMT

@SudeepBiswas,

Xperia Companion includes everything when you install it, so you don't have to worry about the driver.

A Software Repair will reinstall the firmware of your phone so you don't need to do it unless you're experiencing a software fault with the phone.

Re: Xperia Compact X USB driver corrupt

SudeepBiswas — Sat, 11 Mar 2017 20:32:57 GMT

Installing the Xperia Companion did not fix it. The phone shows up as unknown device in Device Manager and even after installing the drivers manually, it shows up as a yellow exclamation mark.

Re: Xperia Compact X USB driver corrupt

Giovanni_Montan — Sun, 12 Mar 2017 01:50:29 GMT

Same problem, installing Xperia Companion didn't fixed it.

Re: Xperia Compact X USB driver corrupt

YoGem — Sun, 12 Mar 2017 03:42:53 GMT

This may be an issue with Windows rather than Xperia, try this:

If you have multiple USB ports try a different one as this will trigger the system to reinstall drivers. If this isnt helping try to uninstal entirely the software suite and reinstall, if this isn't helping either you could try to go in the device manager and from there uninstal the drivers, disconnect your phone, reboot your computer then reconnect it.

Is it working now?

Re: Xperia Compact X USB driver corrupt

Giovanni_Montan — Sun, 12 Mar 2017 12:18:20 GMT

Unfortunatly i've already tried everything you wrote. Anyway the problem is the PC cause the phone is recognized by other PCs

Re: Xperia Compact X USB driver corrupt

Crazy_gump — Sun, 12 Mar 2017 17:22:22 GMT

Also arrived to me just after the last windows update I install. To fix it, I

1/ plug my xperia

2/ uninstall the driver

3/ unplug then plug it again.

Re: Xperia Compact X USB driver corrupt

YoGem — Mon, 13 Mar 2017 04:24:59 GMT

@Crazy_gump that's absolutely correct, problem is that not all Windows computers are working properly aftert that. There is something wrong in Windows and the era of Plug and Pray its again in vogue rather than Plug and Play

Driver updates

espooner — Tue, 14 Mar 2017 00:16:18 GMT

Since the Nougat upgrade, the Experia Companion no longer works when the Compact is plugged into the PC by USB.

Ive taken a screen shot to show the (Compact) F5341 is not recognized under the device manager. Ive gone to the sony mobile developer site to download the drivers for the Compact, however, they are not recognized as updates.

Not only is the Companion software not working but cannot even open the device properties under the PC option. Require the device drivers to be updated.screenshot of driver failureIve upgraded the Companion software by uninstalling the 1.4.7 and have reinstalled to the newest version, 1.5.3.

The driver details on the Developer Sony mobile site are showing back in Sep 2016. This android update clearly has messed up the USB connections to the PC.

Re: Driver updates

espooner — Tue, 14 Mar 2017 15:59:37 GMT

Anyone have any troubleshooting ideas that have worked ?

Re: Driver updates

espooner — Tue, 14 Mar 2017 16:57:34 GMT

holy, i found it .....

(1) Go to C:\Windows\INF

(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.

(3) Once you found it, just right click on it and select install. It will take a very few seconds.

(4) Connect your device to the pc.

Done.

Re: Driver updates

Giovanni_Montan — Tue, 14 Mar 2017 19:26:43 GMT

It didn't work to me

Re: Driver updates

espooner — Tue, 14 Mar 2017 21:11:18 GMT

wonder why ??

whats happening under the device manager when you plug in the device using USB ?

Re: Driver updates

Giovanni_Montan — Wed, 15 Mar 2017 20:55:26 GMT

as before when I plug in the phone after the process you told, windows automatically search for drivers and after that the phone is shown as F5341 with a warning mark.

Re: Driver updates

YoGem — Wed, 15 Mar 2017 21:40:09 GMT

From the device manager, double click to the device with the warning, try to install manually the drivers or try to uninstall them. Do not reboot and try the process described above. Then reboot.

Re: Driver updates

Giovanni_Montan — Wed, 15 Mar 2017 22:19:10 GMT

same problem.. I forgot to mention, device manager says error 19 and also microsoft's solution didn't work. on deviece manager driver tab shows driver not available

Re: Driver updates

YoGem — Wed, 15 Mar 2017 22:23:02 GMT

Error 19, unable to start device because the driver is not available or damaged. Try now to reinstall the XC and Drivers. Or try to install the driver manually.

Re: Xperia Compact X USB driver corrupt

UffeG — Mon, 20 Mar 2017 16:06:39 GMT

Hi,

I'm having problem with my Xperia X Compact not recognized by W10-computer and Xperia Companion. Some driver issue because of the yellow warning along with "F5321" (XC-model) in Windows Device Manager. I have tried all advice in this forum without luck.

Best regards,
Ulf