topic Re: Xperia X - Lock Screen Issue Help in X Series

Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Wed, 06 Jul 2016 07:45:43 GMT

Hi there ,

I got this Xperia X just 2 days ago and I notice some issue on the screenlock , wondering is anyone has a similiar issue and how can it be resolve ?

Below are my phone Setting :

1. Display --> Sleep ( 15 Seconds of Inactivity )

2. Lock & Security --> Screen Lock ( Pin )

3. Lock & Security --> Automactically Lock ( Lock Immediately after sleep )

4.Display --> Enable Tap Twice to Wake up

Problem Encounter : After 15 Second of Inactivity , the screen turns dim / black (sleep) and lock . However , after a few seconds the lock screen with clock display will appear up again and goes off again ...... then appear again .... keeps going on & off ... I am afraid it will drain out the battery as well.

I had tried ' Disabling Tap Twice to Wake up ' depending on on/off button to activate the screen . I do not see the locksceen with clock display appearing on & off .

Had tried reset the phone to factory default , also facing the same issue itutation.

I had a Xperia Z5 with me it works fine .... after sleep mode it will lock and remains dark .

Anyone with Xperia X and having the same issue ? And has a solution to it ?

Thanks.

Re: Xperia X - Lock Screen Issue Help

_alexdon_ — Wed, 06 Jul 2016 08:30:01 GMT

Does this occur while charging? You can take a look here:

/t5/Xperia-X/Screen-stays-on-after-fully-charged/m-p/1139645#M349

Re: Xperia X - Lock Screen Issue Help

novnov — Wed, 06 Jul 2016 08:37:13 GMT

Hi, it do not occur when charging...

***Note correction on the above : it do occur on charging only when 'Tap Twice To Wake Up Function is Enable'.

Re: Xperia X - Lock Screen Issue Help

_alexdon_ — Wed, 06 Jul 2016 08:39:50 GMT

Can you check if the same occurs in safe mode?

Re: Xperia X - Lock Screen Issue Help

novnov — Wed, 06 Jul 2016 08:54:40 GMT

Hi. Yup tried in safe mode. It happen in safe mode as well...

I had also do a try without any security lock.... the screen is is facing the same issue ( dim in 15 sec of inactivity ...black .... lit up again at home screen ....dim in 15 sec of inactivity....black .....lit up at home screen again)

Now it seems like not a lock screen issue but its more of an issue when this tap to wake up function is enable...

Re: Xperia X - Lock Screen Issue Help

Christofer — Wed, 06 Jul 2016 12:32:45 GMT

Hi @novnov,

I'm sorry to hear this.

If I've understood you correctly this only happens when you have Double tap to wake enabled, changing the other settings that you mentioned makes no difference as long as double tap to wake is enabled?

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Wed, 06 Jul 2016 12:50:13 GMT

Yes. It happens when tap to wake up function is enable. I tried in safe mode, done factory reset & software repair. Problems still persists. Anyone facing the same issue and have a solution to it?

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

Christofer — Fri, 08 Jul 2016 10:24:59 GMT

Could you try enabling "Show touches" in Developer options and see if the phone seems to register any touch inputs when this happens?

To enable Developer options, go to Settings > About phone > Build number, tap 7 times on the build number. When you go back one step you can now find Developer options above About phone in the Settings menu.

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Fri, 08 Jul 2016 16:13:24 GMT

Hi,

I had enable show touches. And had monitor the mobile. There is no touch input display when this happens.

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

doda11 — Tue, 12 Jul 2016 22:28:21 GMT

I have the same problem on x performance I have disabled everything and it keep on happening even have infinity set up when no activity is happening on screen so it don't shut of the screen but its still keep happening

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Wed, 13 Jul 2016 10:28:41 GMT

It's really strange. Let's hope this can be resolved.

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

doda11 — Wed, 13 Jul 2016 15:38:44 GMT

Here is a video that I made showing why the phone screen is going off and on https://www.youtube.com/watch?v=ZkX1NimkDGg

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Wed, 13 Jul 2016 23:43:00 GMT

Hi for my situation, it is totally different from yours.

Mine happens with or without case as long as the function is being enable. I can leave a phone there untouch at all n the screen will go on off.

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

novnov — Thu, 28 Jul 2016 07:37:38 GMT

Just an update , my issue have been fixed after i send the phone to the service center. They had replaced my display screen and currently its working fine .

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

Christofer — Fri, 29 Jul 2016 12:22:54 GMT

@novnov Glad to hear that and thank you for informing us. Feel free to select your post as the solution to this topic.

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

newXuser — Thu, 15 Dec 2016 09:18:55 GMT

May I know the final solution is send the phone to repair its display?

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

Sjjd87 — Sat, 21 Oct 2017 16:45:00 GMT

Guys I found something!

Slide your finger in the center smoothly!

It works obviously!

Re: Xperia X - Screen Issue when Enable Tap Twice To Wake Up Function - Help

resolutor — Sat, 20 Jan 2018 08:46:18 GMT

i' m so happy to reply with a solution!

I indirectly found that your problem is due to over sensitivity of the screen! To resolve this issue you have to enable show touches in developer mode, tap and scroll on the screen (it's really important that you tap, click ecc) and then disable the show touch option.

this operation seem to reduce over sensitively of screen and the double tap will work properly!