topic Re: Bluetooth prolem after Nougat update in X Series

Bluetooth prolem after Nougat update

AndreasN1 — Wed, 28 Dec 2016 00:22:55 GMT

Hey, i got the Nougat update today and after updating my heart rate monitor device stopped working. It was working perfectly before and i have tested it on another smartphone, and it works on that, so the problem must have come from the new updated Android 7.0.

With bluetooth scanner i can detect the heart rate monitor, and the app that i use also sees it, but it just cannot connect to it, i have tried clearing cache, rebooting phone several times and also re-installed the app and also tried several other apps, it doesnt work on any of them, but works on a iphone, with same app.

Re: Bluetooth prolem after Nougat update

CameronT — Wed, 28 Dec 2016 01:38:20 GMT

Hi @AndreasN,

Welcome to the community. I am sorry to hear about this issue.

Can you please test your phone in safe mode and see if the same issue occurs?

Re: Bluetooth prolem after Nougat update

AndreasN1 — Wed, 28 Dec 2016 08:24:00 GMT

i cant run 3rd party apps in safe mode, and i cant pair the heart rate monitor without a 3rd party app so i cant really test if it works or not.

Re: Bluetooth prolem after Nougat update

CameronT — Wed, 28 Dec 2016 23:52:25 GMT

@AndreasN,

Do you have any other bluetooth devices you can test such as headphones or speakers?

To confirm, have you updated the app that the heart rate monitor uses after you updated the phone?

Re: Bluetooth prolem after Nougat update

AndreasN1 — Thu, 29 Dec 2016 00:25:06 GMT

I used a bluetooth samsung smart-tv remote app and it worked just fine.

Yes i did re-download the app i used previously (worked before the update). Also i contacted the app developer and he tested his app on a LG V20 running Android 7.0 and it worked for him. Also tried 5-6 other apps, most were able to connect to the heart rate monitor but no heart rate was displayed on any of them.

Edit: just to clarify, the heart rate monitor ( Goji heart rate belt, GHRBELT15) has no real own app of its own, the maker says it should be compatible and work with all Bluetooth 4.0 / BLE heart rate apps, and it did before the Android 7.0 update on my phone.

Re: Bluetooth prolem after Nougat update

CameronT — Thu, 29 Dec 2016 00:54:52 GMT

@AndreasN,

I cannot think of any reason why this would be the case, unless there's something specific to the Xperia build of Android N that is not compatible with this accessory.

At this stage, the last thing I can suggest to try is to back up your phone and run a software repair using Xperia Companion, to reinstall Android on the device. This is just in case something went wrong or is missing from the update.

Re: Bluetooth prolem after Nougat update

AndreasN1 — Thu, 29 Dec 2016 08:46:41 GMT

Im unable to reset my phone... i have downloaded Xperia Companion and when i try to repair software i get

"Error in fixing... Try again, contact sony if the problem percists. Errorcode: UEinstallation. WaitExit2"

not the exact error message, since i had to translate if from Finnish.

edit: I am doing full factory settings reset from the phone it self now, will update what happens after it is done.

Edit2: facotry reset didnt fix the problem, trying the Sony companion software fix again, found out my C: drive was out of space, thats why it failed the first time i think, anyway this time its been running for 20min without problems.

Re: Bluetooth prolem after Nougat update

m_doll — Thu, 29 Dec 2016 09:49:53 GMT

Hi,

I've got exactly the same problem. I have a polar H7 heart rate monitor, which can't be paired with the Xperia X under Andoid 7.0.

I did a google search, and it seems to be a problem with bluetooth heart rate monitor devices and Android 7.0. It's an Android 7.0 bug. Other users that had a Nexus device could fix the problem with an update to Android 7.1.

Here's what I found:
https://productforums.google.com/forum/#!topic/nexus/EgBjK6mutb0;context-place=forum/nexus

My question is: will Sony provide an Update to 7.1 for the Xperia X? If not, how can I reverse the Update and return to Android 6?

Regards

Mathias

Re: Bluetooth prolem after Nougat update

AndreasN1 — Thu, 29 Dec 2016 09:56:12 GMT

Ahaa, ok. Good to know, i was about to order a new Suunto sports tracker heart rate monitor, thinking it would work instead, but now im not so sure. If its a problems with the actual Sony Android 7.0, guess we'll have to wait and see if new update fixes it.

Re: Bluetooth prolem after Nougat update

ksuuk — Thu, 29 Dec 2016 10:22:02 GMT

After Nougat update, today first time synced with fitness tracker, sync wen't well but after that the phone was terrible slow and freezed and finally crashed and restarted himself.

Re: Bluetooth prolem after Nougat update

AndreasN1 — Thu, 29 Dec 2016 12:34:52 GMT

I have now done factory reset from phone and full reinstall with sony companion, neither fixed the problem. I once again tried the heart rate monitor on another phone and its working perfectly, just not on my phone... The problem has to be with Sony Android 7.0 update.

After update the system software and android 7.0 problems with Bluetooth

Peter-vis — Tue, 03 Jan 2017 10:44:19 GMT

hello.

After update my Xperia X to android 7.0 and system update from last month i have Bluetooth connection problems with my car kit the connection lost after a will. But also with my headphone MDR-XB650Bt. the function button won't work any more. The button play next song or play back a song and pause / play button don't work. The button is oke because i can pickup the phone call and close the call with the same button.

some one else have the same problem ???

Greetings Peter Sorry for my bad englisch im from Holland

Re: After update the system software and android 7.0 problems with Bluetooth

90kiwi — Thu, 05 Jan 2017 02:50:38 GMT

I have a Bluetooth problem with Nougat update using Ford Sync. The system will no longer upload text messages to Ford Sync, thereby, not allowing them to be listened to by the driver. The phone system in the vehicle, which previously had a tick box to allow/ disallow this, is now greyed out, and the system says the phone is in compatible. Prior to the update, all was OK and worked well. Help!

Re: After update the system software and android 7.0 problems with Bluetooth

sveax — Thu, 05 Jan 2017 22:42:16 GMT

I have the same problem,Volvo V60 My2014 , Sensus Connect, I can connect the phone and contacts and they works like before, callinglist and SMS dont show nomore, cant connect MEDIA player nor share internet via bluetooth. Hope they will get a fix for all the BT issues ASAP.

Hello Sony when will the nougat problems be fixed

Peter-vis — Sat, 07 Jan 2017 07:30:22 GMT

After the nougat and systeem update i have probleems with.

A Bluetooth car kit connectie, after some minute i lost the connection

B my Sony Bluetooth headphone MDR-XB650bt, start / stop, rewind and forward button is not working any more when i play music.

C my battery is draining so fast now in 10 hour hi is below 20%

so please Sony tell use when you fix this probleems

Re: Bluetooth prolem after Nougat update

Lizzy4 — Sun, 08 Jan 2017 10:19:47 GMT

I have the same problem. After update my phone doesn't connect with my car anymore. Bluetooth doesn't stay connected

Re: Bluetooth prolem after Nougat update

mdoll — Thu, 12 Jan 2017 09:35:17 GMT

car connection problems were the other issue they reported in the Nexus forum:

https://productforums.google.com/forum/#!topic/nexus/EgBjK6mutb0;context-place=forum/nexus

So, can someone from the support team kindly answer, how they will solve the issue with the Xperia X and Android Nougat?

Re: Bluetooth prolem after Nougat update

Nopileon — Mon, 16 Jan 2017 07:58:54 GMT

Hi there,
I got the same problem using the Polar H7 with the Xperia X and Android 7.0
I can see the BT device, but the Xperia X won't connect, not via normal Bluetooth pairing in the settings nor via any app (Polar Beat, Runtstic, Endomondo).
I've already tried some things I've read somewhere else (several restarts, removing battery for 15 minutes from the polar H7, uninstalling Google play services updates, deleting whole cache), but nothing worked. My Teufel Move BT headphones work fine (volume control, play/pause and call answering) and also my Sony Smartwatch 3 works perfectly.
I've also read, that for Nexus users the update to Android 7.1.1 worked and Bluetooth connects again to all devices. Anyone tried to update the Xperia X to the 7.1.1 beta via sony concept installer? Maybe this can fix the problem?

Hope Sony is already looking into this problem,
Greetings

Re: Bluetooth prolem after Nougat update

teethiob — Wed, 18 Jan 2017 00:02:16 GMT

Hi,

I had the same problem with Xperia X (Nougat v.34.2.A.0.273), Polar H7 and Polar Beat app. Beat support says you must pair H7 inside the Beat app and not from phone's BT settings. Neither worked for me. Phones BT settings found H7 but couldn't pair. Beat app showed correct HR sensor under Settings but coudn't pair. I tried to restart phone into safe mode and that fixed the problem.

You get safe mode restart when press power button, then keep finger on Turn Off choice a little longer and Safe mode restart popup must be open, choose OK there.

When started in safe mode, go into Bluetooth settings and try to pair H7. I was succesful. When it's paired, restart phone normally.

Then open Polar Beat, Settings, HR Sensor, Pair and it started to work perfectly. Now when I want to use H7 with Polar Loop2, Just turn close Polar Beat app from phone, disconnect H7 from belt for 5 minutes and connect back to belt. If Loop2 was previously paired with H7, it starts showing heart rate. To get H7 back into Beat App, disconnect H7 from belt for 5 minutes, open Beat on phone, go to settings, HR sensor, connect H7 into belt and after few seconds Beat will show your heart rate.

I attached 2 pictures, first with H7 disconnected from belt and second when H7 connected to belt (wet belt, not even need to wear it). Take a look on H7 battery also, when connected it shows correct state.

If you want more information about the process, don't affraid to ask.

Re: Bluetooth prolem after Nougat update

Nopileon — Wed, 18 Jan 2017 13:58:30 GMT

Hey,

It's good to hear, that it's working for you now. I tried it the way you described it, but also in safe mode I was not able to connect to the Polar H7. I just checked my build number which is slightly different: 34.2.A.0.266. On https://xpericheck.com/device/F5121 my CDA (1303-2543) says, that the .273 is not yet available for my device. There are not much informations in the web about this update, but suggestions about some bug-fixes. Let's hope this involves this bluetooth issue.

I'm looking forward for the next update and will reply after I could test it. I hope it won't take so long.

Greetings