topic Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone in X Series

bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphones

unusualch — Wed, 21 Dec 2016 18:30:24 GMT

Dual SIM. After updating to 7.0 I have issues with bluetooth devices (already paired under 6.0).

I have set the event to start music player with the last song upon connection to Sony MDR-ZX750BN bluetooth headphones.
The event starts with error - no playlist...

Not so bad, because I can start playing with the keys on the headphones - but thy don't work at all.

I have to press play on the phone - and most times - the bluetooth is already disconnected and the phone plays with the loudspeaker. I have to touch the device under bluetooth paired devices and it starts reconnection. After that i start manually the sound and everything works exept the remote control keys from the headphones
I also loose the checked marks on the devices bluetooth services - manually I can choose all 3 available "call", "media" "sharing"

Teethering works fine, but still no bluetooth service (remote teethering) on the notebook (like under Android 5) , this was very cool, showing the phones hotspot to Windows, even it was off, just within range of bluetooth. With selectiong to connect to that wifi network, via bluetooth, teethering on the phone was started - was very usefull!
Does this come back?

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

Quentin88 — Sat, 24 Dec 2016 12:44:34 GMT

I have the exact same problem on my Sony Xperia X Performance.

Since the last system update of December 2016, the bluetooth media streaming does not work anymore / is not recognized by many audio devices.

The best example, on my cars (Mercedes / Dodge ), the phone bluetooth connects, but not the media streaming, which is very bothering as this is my main source of daily music.

I have tried disconnecting and reconnecting, rebooting the phone, forgeting the devices on both sides, attempting to activate "media sharing" from the connection settings. It just doesn't connect anymore.

Please send us a solution or make a new update. Personnally if it continues I will have to change smartphone brand, which because I liked my Sony devices - but I like using my phone to stream music through bluetooth more.

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

ToreT — Sat, 24 Dec 2016 16:51:27 GMT

Arter upgrading to Android 7, my Xperia X performance does not connect or find any Bluetooth devices at all.

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

daanish_chawala — Tue, 27 Dec 2016 23:58:47 GMT

+1 same for me. Clearly a widespread issue after the update

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

KjeChr — Thu, 29 Dec 2016 12:38:04 GMT

After updating my X performance to Android 7.0 my Xperia does not work properly with the Bluetooth system of my car (Volvo XC60 MY2017).

No media streaming, caller lists, messages or functionallity other than ordinary calls in/out, very frustrating!

Also my contact app keeps crashing when I try to access some contacts, good thing that my Outlook Contact app still works.

I have tried pairing / unpairing on both sides (car / phone), and also "repair" via pc, it does not fix the problem.

I am really surprised that Sony can release an update with so many problems and flaws, considering going back to IOS

KjeChr

Works again after last update (feb. 2. - 2017), it was great to get messages & media back on my infotainment system 🙂 Tnx

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

daanish_chawala — Tue, 03 Jan 2017 22:19:22 GMT

Would like to bump this topic. Has anyone heard of a fix in the works? Or at least that Sony is aware of the issue?

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

Matammann — Mon, 16 Jan 2017 07:32:17 GMT

with my x perfomance and android 7 I can connect other mobiles via bluetooth and send pics but no way to receive pics.

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

master19 — Mon, 23 Jan 2017 23:09:58 GMT

I also have an issue with the bluetooth connection after updating to Andoird 7. I have Samsung Level On Pro Wireless headphones and since I've updated to Android 7 the "forward/backward" and "play/pause" isn't working anymore. The strange thing is I can still adjust the volume witht the headphones. Sony support suggested to do a software repair, which fixed the issue, but after some weeks the problem returned.

The headphones are working fine with other phones, and worked with my X Performance on Android 6. I can also see that the Headphones are sending a command to the phone when I read out the bluetooth stream (with BT simple terminal app), but the phone doesn't do anything. I think the issue has something to do with the bluetooth profiles you can choose from in the bluetooth device settings (Call-Audio, Media-Aufio, ...) but so fare I didn't find a solution. Anyone any ideas? Thanks!

Xperia X Performance Bluetooth issue from system update

MattDBG — Wed, 25 Jan 2017 20:42:19 GMT

Since the 26th of December 2016 I've had two system software updates, the first was that date and the second was today. The first one loaded Nougat onto my phone which I appreciate because I love getting system updates to see what new features are included but it broke one of the features I use most on my phone: Bluetooth. I drive a lot and my car has a bluetooth link for contacts, messaging, and media info. Since the update in December the phone still connects to my car but the contacts and messaging no longer sync and although music plays through the car it no longer sends media info so I can't control music playback using my steering wheel mounted controls or the touchscreen in my car. The bluetooth settings on my phone say that it is sharing contact and media info through bluetooth but it isn't working.

Prior to the update in December all of that functionality worked fine. I decided I would wait and see if it got fixed but after receiving a new system software update again today it still isn't working. Has anyone else had this issue? Is there any way to fix it? If not then could the software update devs possibly add this to their to-do list?

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

Bearus01 — Sun, 05 Mar 2017 11:55:42 GMT

I cannot connect my Sony headphones with Bluetooth. Sees the device but won't pair. Other devices will pair but not phone. Very frustrating

Re: Xperia X Performance Bluetooth issue from system update

Ray13spurs — Fri, 10 Mar 2017 13:46:24 GMT

This is a bad problem now , one of the reasons you choose a phone is its bluetooth conectivity , when this is compromised as now , when the update comes along Sony will not be considered as a suitable device. The software developers nedd to find the issue and fix it pronto.

Re: Xperia X Performance Bluetooth issue from system update

SSPlayer1 — Tue, 28 Mar 2017 15:12:47 GMT

I'm also have this issue, and my main use for blue tooth is for in car driving, right now it connects for media streaming and intermitantly connect to the phone, and when it does it will not accpt the contacts, most times, i have to delet and add the device on my car several times before it actually connects

I'm supper dissappointed in the X performance!

Xperia X Performance - Bluetooth Issue

cchang — Mon, 01 May 2017 20:52:50 GMT

Ever since my 7.0 upgrade, my X Performance won't auto connect to bluetooth for media with my car (Scion iM). My car shows that a connection is made but no sound and no song details show up on my car audio display. I'd have to do the following on my car for it to work:

1) Go to bluetooth settings

2) Go to paired device and select my phone

3) Disconnect the audio

4) Reconnect the audio

I have discovered a work around - in order for my phone to auto-connect with my car, I have to have the phone in the following condition:

1) Phone unlocked

2) Sony music app in full screen mode

When I inspect the settings for each of my BT paired devices on my X Performance (i.e. headphones, speakers, computer, car, etc.) every one has 'media audio' unchecked. Trying to 'check' them off doesn't do anything.

My last couple of phones (Arc, Z and Z3) all auto-connected without the extra steps above. This behaviour only started on my X Performance after the 7.0 upgrade (build number 39.2.A.0.417) which roled out for me in February 2017.

Would greatly appreciate it if someone can give me an update on this issue.

Thanks

Re: bluetooth problems after update to 7.0 - not connect correctly

pojoel — Mon, 08 May 2017 11:01:07 GMT

I have also discovered that my Xperia X Performance won't keep its Bluetooth connection with my 2016 Volvo XC70, unless the screen is lit. The moment my telephone decides it's time to make the screen dark, the Bluetooth cuts out => no handsfree, no music.

It has worked flawlessly before, so it must have something to do with an update as the other people here writes. Extremely annoying.

Re: bluetooth problems after update to 7.0 - not connect correctly / no remote control via Headphone

tiffanywatson — Wed, 17 May 2017 07:25:57 GMT

Same here. Before the 7.1.2 update, my bluetooth works flawlessly, now it doesn't. Lol did Google just flip a switch and make all those who had it working not working anymore and vice versa? T_T

Bluetooth disconnects

pojoel — Wed, 24 May 2017 21:19:58 GMT

I can't use the phone in my 2016 Volvo XC 70 anymore, because the phone shuts down the Bluetooth connection with the car as soon as the screen go black. If I tap it every now and then, it keeps the connection. But that's not the meaning of handsfree... No phone, no music.

Mylady's XZ is working fine, and so is her Samsung work phone.

I have the latest updates. This is annoying.

Re: Bluetooth disconnects

mhjs — Tue, 11 Jul 2017 02:42:20 GMT

totally same for me.

my nougat xxp's bluetooth is connectable every now and then.

very unstable.

Re: Bluetooth disconnects

Chantunette — Wed, 19 Jul 2017 23:58:26 GMT

I am having exactly the same problem. So upsetting. Neither my media nor my GPS comes from the car speakers. And I can no longer check the box "media" within the bluetooth settings. Please find a solution ASAP!!

Re: Bluetooth disconnects

PetriK — Tue, 08 Aug 2017 17:08:36 GMT

Have anyone got solution for this? If Sony doesn't offer bugfixes to few year old flagship model, does they expect that the customer would consider buying their new model? I've been loyal to Sony and every phone since SonyEricsson K800i have been Sony and I even wait few months before bought new tablet, because I did hope news from new model coming from Sony. Now my better half got this Xperia X performance and she can't connect to bluetooth headphones that I got few years ago with Z3 Compact. Now I've company phone Huawei Honor 8 and it works like a charm, no problems after nougat update and it's half price of same year Sony flagship.

Re: Bluetooth disconnects

CB_21 — Fri, 10 Nov 2017 19:41:24 GMT

I had this problem with the previous update and once again with the recent update. I did however figure out how too solve my problem and maybe it can work for someone else as well (hopefully).

After the update, my media was not playing through Bluetooth/Hands-free car KIT. My steps were as follows:

1. Totally disconnected the Bluetooth connection between the 2 devices.

2. Clear all Bluetooth connections, as well as all cached data on the phone.

3. Re-connect the car and phone (only the calling function available).

4. Make a call to your cell phone (from another phone or someone else's phone) to check the connection. This is almost like an initializing process.

5. Then change the Bluetooth settings for the Hands-free kit (enable media).

6. Finally, try to play a song through the new connection.

If this doesn't work for you, sorry... I tried to help 🙂