topic Re: No external microphone. in X Series

No external microphone.

AlejandroRia — Wed, 30 Oct 2019 04:16:01 GMT

~~El micrófono de los audífonos no funsiona. Solo me escuchan por el del celular así este conectado por cable o inalambrico. Con diferentes marcas.~~

~~Cuando conecto audífonos solo me escuchan desde el celular. Que hago?~~

~~Gracias~~

The microphone of the headphones does not work. They only listen to me on the cell phone so it is connected by cable or wireless. With different brands.

When I connect headphones, they only listen to me from my cell phone. What I do?

Thank you - GT

Re: No external microphone.

Strampke — Wed, 30 Oct 2019 11:14:19 GMT

What kind of headphones are you using?

Did it happen before?

What made it changed?

When you provide more information, others can try to help you.

This part of the forum is for smartphones.

If it is mainly headphones related maybe you should find a headphones forum for your specific set.

Re: No external microphone.

Martin1 — Wed, 30 Oct 2019 11:55:09 GMT

Hi @AlejandroRia, let me see if I can help out here.

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

I am assuming that you are referring to a wired headset with a 3,5 mm plug? Try cleaning the headset jack with a wooden or plastic toothpick to keep the jack free from lint and grime.

Another thing that you can try is to reboot your phone in safe mode to see if the headset works better there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the behaviour of the headphone jack persists in safe mode, my suggestion is to try to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

Try these measures and let me know how it goes and please return if i have misinterpreted your question in any way!

Re: No external microphone.

AlejandroRia — Wed, 30 Oct 2019 23:28:45 GMT

Hello Martin. Thank you for taking the time to answer the question. I have not been able to use any hands-free, external microphone or with bluetoo to record audio on my xperia cell phone, I can only listen but not record, it also does not work to send audio messages by whp, it only records the direct audio from the cell, but from any headset . I will take it to technical service. Thank you so much.