https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642906#M12189 <P>As far as I can read from your text it is a software problem either at Google or at Outlook settings.</P><P>I would act as follows:</P><P>- sync Google</P><P>- uninstall Outlook</P><P>- restart device</P><P>- install Outlook</P><P>- when creating the accounts it will ask you about sincing</P> Wed, 01 May 2019 19:53:18 GMT Strampke 2019-05-01T19:53:18Z https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642905#M12188 <P>It seems like there is something going wrong when syncing new created contacts with the eas.outlook.com server.<BR />If I create a new contact with the native contacts app it is saved and showed within the app, but after a while it is lost. (definetly more than some minutes but can not say exactly)<BR /><BR />Suprisingly manually syncing after creating a new contact neither leads to the same behaviour nor the contact is shown on/uploaded to outlook.com.<BR />However, new created contacts on outlook.com get downloaded by the synchronization.</P><P><BR />Unfortunately I can not find any setting to tweak or error messages.<BR />Does somebody have an idea how to fix or further investigate this? <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /><BR /><BR />I am running Android 8.0.0<BR />on a Xperia X Dual Sim (F5122)<BR />Build 34.4.A.2.107</P><P>EDIT:</P><P>I am using an outlook.com/microsoft account and have added it as an account to the phone as decribed in <A title="Synchronising with Microsoft Exchange ActiveSync" href="https://support.sonymobile.com/global-en/xperiax/userguide/synchronising-with-a-microsoft-exchange-activesync-account/" target="_blank" rel="noopener nofollow noopener noreferrer">Synchronising with Microsoft Exchange ActiveSync (support.sonymobile.com)</A>.</P><P>Only preinstalled android apps/settings are used. (so not gmail or other google apps)</P> Thu, 25 Apr 2019 09:04:36 GMT https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642905#M12188 da_paz 2019-04-25T09:04:36Z https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642906#M12189 <P>As far as I can read from your text it is a software problem either at Google or at Outlook settings.</P><P>I would act as follows:</P><P>- sync Google</P><P>- uninstall Outlook</P><P>- restart device</P><P>- install Outlook</P><P>- when creating the accounts it will ask you about sincing</P> Wed, 01 May 2019 19:53:18 GMT https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642906#M12189 Strampke 2019-05-01T19:53:18Z https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642907#M12190 <P>Sry seems like I have described my problem ambiguos.<BR /><BR />Actually I am neither using a google account in this case nor the outlook app.<BR /><BR />I am using an outlook.com/microsoft account and have added it as an account to the phone as decribed in <A title="Synchronising with Microsoft Exchange ActiveSync" href="https://support.sonymobile.com/global-en/xperiax/userguide/synchronising-with-a-microsoft-exchange-activesync-account/" target="_blank" rel="noopener nofollow noopener noreferrer">Synchronising with Microsoft Exchange ActiveSync (support.sonymobile.com)</A>.</P><P>Only preinstalled android apps/settings are used. (so not gmail or other google apps)</P> Fri, 03 May 2019 07:48:49 GMT https://community.sony.com.mk/t5/x-series/new-created-exchange-activesync-contacts-get-lost-after-a-while/m-p/3642907#M12190 da_paz 2019-05-03T07:48:49Z