topic Re: Messaging not sending or receiving text in X Series

Messaging not sending or receiving text

dalrasheed — Sat, 17 Dec 2016 23:33:59 GMT

Hi,
I have discovered that my Sony Xperia X Compact isn't receiving text messages and family and friends have reported that they're not receiving my messages. What could be the cause of this?

Re: Texts issues.

Uliwooly — Sun, 18 Dec 2016 00:11:28 GMT

@dalrasheed

Test your phone in >>> safe mode

Re: Texts issues.

Jonas — Mon, 19 Dec 2016 15:46:02 GMT

Hi @dalrasheed,

I'm sorry to hear about that.

How many of the text messages that you have sent to friends and family do you experience the behaviour with? Is most of them or for example, 1 out of 20 text messages?

If you open up the Messaging application > open a conversation with a message that has not been received by the counterpart > press and hold with your finger on the text > View message details > Status, what does it say here?

Was there any difference in safe mode which @uliwooly recommended?

If there is no difference in safe mode I'd recommend that you download another messaging application and see if you can send and receive all text messages in that app. My suggestion would be Google Messenger since it looks almost the same as our messaging application.

You can also try with another SIM card in your phone, if you can borrow one from a friend, colleague or family member and see if you then can send and receive text messages without any troubles.

Let me us know how it goes!

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

dalrasheed — Mon, 19 Dec 2016 16:01:38 GMT

So far this is what I have discovered. Sending and receiving text with an iPhone contact have both failed. With other phones sending was successful but receiving from them was not.
The safe mode didn't render any improvement. I used the Google Messanger, it didn't change anything.
Could it be the carrier? I'm using T-Mobile.

I don't use the SMS much, only for communicating with the office at times. Which has proven embarrassing of late.

This is exasperating.

But thank you all for your time and advice.

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

Jonas — Tue, 20 Dec 2016 11:19:38 GMT

Thanks for the update.

Have you owned an iPhone before you bought your new phone? Since you can send but not receive SMS messages iMessage might still be activated on your number.

If that is the case, you can inactivate iMessage on the following link: https://selfsolve.apple.com/deregister-imessage/

Your carrier may also be able to restart the SMS service for you, otherwise I would recommend trying with another SIM card and see if you are still having the same troubles with sending and receiving SMS.

Keep me updated!

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

dalrasheed — Tue, 20 Dec 2016 11:28:19 GMT

It turns out that the APN settings were missing for some odd reason. I managed to fill out the necessary fields and saved the settings. It's functional now. But why did such a thing happen to start with?

Thank you all

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

Jonas — Tue, 20 Dec 2016 11:34:57 GMT

Thanks for the swift reply!

I'm glad to hear that it's working now again, it's hard to say why the APN settings disappeared, hopefully it doesn't happen again.

Let me know if that should be the case or if there is anything else I can assist you with.

Have a great day and merry Christmas!

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

ndnjon — Sun, 15 Oct 2017 21:57:20 GMT

I had same issue, and it was because my previous phone was an iPhone, so I put SIM card in the old iphone, turned off iMessages and FaceTime, and then reinstalled the SIM in my Xperia, and this solved it for me, thank you:smileyhappy:

Re: MESSAGING NOT SENDING OR RECEIVING TEXT

Jonas — Wed, 18 Oct 2017 14:45:34 GMT

Hi @ndnjon, you're very welcome!

Let me know if there is anything else I may assist you with!

Re: Messaging not sending or receiving text

Christy1 — Tue, 28 Nov 2017 07:53:26 GMT

I am using the below mentioned Model of Sony Xperia Mobile and I am unable to send or receive SMS messages:

Model No.6.0.1

Baseband Version:

3.4.0 perf.gc14c2d5

Build No.

23.5.A.1.291

PLEASE HELP!

Re: Messaging not sending or receiving text

Christy1 — Tue, 28 Nov 2017 08:00:27 GMT

WAITING FOR A REPLY TO MY LAST QUERY.

Re: Messaging not sending or receiving text

Jonas — Fri, 15 Dec 2017 13:44:59 GMT

Hi @Christy1, I apologize for the late reply.

I'm afraid that the information you posted does not include which phone model you are using, could you please get back with this information to me and what behaviour you are experiencing? You can find this information in Settings > About phone.

Thanks in advance.

Re: Messaging not sending or receiving text

Cjhayr — Mon, 25 Jun 2018 17:10:30 GMT

Why i can't sending message and received