topic Re: Xperia X : Ui Stopped Working in X Series

Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 10:07:20 GMT

Hello,

I Have Sony Xperia X ( F5121 ) turning on Android 8.0.0 everything is ok since years, but today surprisingly i have an Ui crash error ! ( Ui Has Stopped Working )
This error is up whene i try to Unlock my phone phone with Pattern.

I Try to reset and repare my phone with Sony Companion, that's work but whene i make an Android pattern to lock my phone the bug is back...

I don't know what's relation and problème with Android Pattern and UI Crash. So if someone have an idea or same problème that would be nice to share solution, thank's !

Re: Xperia X : Ui Stopped Working

_alexdon_ — Tue, 14 Aug 2018 10:11:32 GMT

@Eimen_anacreado you could check if the below thread helps (allow system ui to draw over other apps):

/t5/Xperia-XA-XA-Ultra/System-UI-stopped-when-turning-the-volume-up/m-p/1338303#M12886

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 10:26:07 GMT

My (allow system ui to draw over other app) is checked

Re: Xperia X : Ui Stopped Working

_alexdon_ — Tue, 14 Aug 2018 10:31:19 GMT

@Eimen_anacreado can you check if the same occurs in safe mode?

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 10:57:23 GMT

M'y Phone is on safe mode

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 12:31:51 GMT

Actualy my phone without screen lock work perfectly, but whene i make Pattern lock or Pin or something to secure my phone, the phone crash and the Ui stope working, somes times the phone restart...

Re: Xperia X : Ui Stopped Working

_alexdon_ — Tue, 14 Aug 2018 13:52:45 GMT

@Eimen_anacreado do you have an exchange email account set up on your device?

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 14:04:13 GMT

Yes

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 14:10:51 GMT

i have try to remove it but didn't resolve the probleme... my phone crash only whene i swipe the screen or unlock (juste after the animation unlock or swipe make it crash )

Re: Xperia X : Ui Stopped Working

_alexdon_ — Tue, 14 Aug 2018 14:13:20 GMT

@Eimen_anacreado by any chance there is also a 3rd party theme or launcher?

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Tue, 14 Aug 2018 15:16:46 GMT

Actualy i'm using the default theme, i didn't install anything.

Re: Xperia X : Ui Stopped Working

_alexdon_ — Wed, 15 Aug 2018 18:26:43 GMT

@Eimen_anacreado so in safe mode it still happens, software repair did not help and only when you dont have a screen lock it does not happen?

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Wed, 15 Aug 2018 20:47:37 GMT

Yes !

Re: Xperia X : Ui Stopped Working

_alexdon_ — Thu, 16 Aug 2018 07:33:40 GMT

@Eimen_anacreado try to use the phone without the SIM and SD card inside, lets exclude those as well.

Re: Xperia X : Ui Stopped Working

Eimen_anacreado — Thu, 16 Aug 2018 10:23:53 GMT

I try but not working

Re: Xperia X : Ui Stopped Working

_alexdon_ — Thu, 16 Aug 2018 11:46:42 GMT

@Eimen_anacreado in this case, what I can recommend is getting in contact with your Local support and having the phone examined.