topic Re: x compact stolen - and now? in X Series

x compact stolen - and now?

dhan2 — Sun, 12 Aug 2018 19:25:35 GMT

Hi there

my x compact was stolen and resetted, i guess. Is there a way to detect the phone with the EMEI?

Thanks

Re: x compact stolen - and now?

Strampke — Mon, 13 Aug 2018 17:06:34 GMT

I'm afraid not.

Precautions, the word itself already says it, have to be taken in advance.

After a reset, when you did not uninstall your Google account first, your device will ask you for your Google password first before you can continue.

So maybe your device is worthless for the new 'owner', hopefully.

Re: x compact stolen - and now?

Jonas — Thu, 16 Aug 2018 06:57:17 GMT

Hi @dhan2, very sorry to hear about what has happened.

As @Strampke wrote, there are no ways of tracking a device if you have the IMEI number, at least we do not provide such a service, the operator may be able to do so, but I can't give you any guarantees.

If you had a Google account in the device and an active screen lock, the device will ask for the login and password for this account after it has been reset. It's an anti theft feature called Google Device Protection, so the device should be pretty useless to the one who stole it, at least for using it as a smartphone. You should also report the theft to the police and then contact your operator so the IMEI number can be blacklisted and the device can't ever be used with a SIM card again (unless it's removed from the blacklist, for example if you somehow gets it back).