topic Re: Xperia X Compact stopped making calls and texts in X Series

Xperia X Compact stopped making calls and texts

Poeaub — Tue, 31 Jul 2018 08:21:15 GMT

Hi since Friday my x compact won't allow me to ring or receive calls or texts it went off Friday came on briefly yesterday but the battery went and now I have the same problem is there a solution

Re: Xperia X Compact stopped making calls and texts

Poeaub — Tue, 31 Jul 2018 08:23:20 GMT

Also performed software repair, factory reset, safe mode so far nothing has worked to rectify the problem

Re: Xperia X Compact stopped making calls and texts

Lord_viridis — Tue, 31 Jul 2018 08:49:51 GMT

If you've tried all the above you mentioned, you should probably contact your Local support for a device evaluation.

Though, I would try cleaning the SIM card contact points first, sometimes a dirty SIM can cause this.

Re: Xperia X Compact stopped making calls and texts

Poeaub — Tue, 31 Jul 2018 10:40:17 GMT

Hi I have blown into the sim slot to try clear it that unfortunately I cannot remove the back off the phone as its all built in and I do not own the right tools and I'm heavy handed lol

Re: Xperia X Compact stopped making calls and texts

Lord_viridis — Tue, 31 Jul 2018 10:48:55 GMT

I meant the SIM card.

Re: Xperia X Compact stopped making calls and texts

Poeaub — Tue, 31 Jul 2018 13:22:04 GMT

I have cleaned the sim card and I had no joy with that or anything I did

Re: Xperia X Compact stopped making calls and texts

pseudonym — Tue, 31 Jul 2018 14:08:49 GMT

There have been a number of recent reports about SIM cards suddenly not being recognized by the phone. It is odd that this can apparently happen suddenly, and only on certain phones. My thought was that maybe there is a particular production run of the X Compact that has a defective SIM tray, or one that is more prone to failure.

Given that the phone is approaching 2 years since release, it's unlikely that the situation can be handled other than on an individual basis. If your phone is still under warranty, it's possible that Sony might replace it entirely, rather than attempt to repair it.

Re: Xperia X Compact stopped making calls and texts

Poeaub — Wed, 01 Aug 2018 08:23:35 GMT

Hi how can I find out if its still under warranty

Re: Xperia X Compact stopped making calls and texts

Poeaub — Wed, 01 Aug 2018 08:38:07 GMT

And do you no any contact details for the proper Sony department I would need to speak to as in email address or telephone number

Re: Xperia X Compact stopped making calls and texts

pseudonym — Wed, 01 Aug 2018 13:31:31 GMT

Run the Support app and scroll down to the bottom of the main window. You'll see when your warranty period expires.

For the warranty contact information, you might need to visit the Sony website (depends on your location).

Re: Xperia X Compact stopped making calls and texts

Poeaub — Wed, 01 Aug 2018 20:43:15 GMT

Thanks it still says its under warranty so hopefully I will be able yo get something sorted