topic Re: Unbelievably numerous dead pixels on front camera sensor in XZ Series

(Solved) Unbelievably numerous dead pixels on front camera sensor

Osikiri — Sun, 11 Jun 2017 05:38:14 GMT

Problem(hot pixels) solved by August 2017 system update. Great update!

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I found 24 dead pixels on my Xperia XZP front camera photo.

I've used many smartphones from different manufacturers and this is unbelievable.

Sony, do you even check the camera sensors before you put it in and seal the product?

What kind of quality control is this? For the 'Premium' product?

XZP front camera

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It might be very hard to see the dead pixels on the shrunk picture above, (It's a 13MP camera)

so here is the cropped picture of the lower left corner. Check out the red and white dots.

Or you can open the imgur link and open the original picture at 100% or magnify it more.

Re: Unbelievably numerous dead pixels on front camera sensor

najodleglejszy — Sun, 11 Jun 2017 08:13:53 GMT

have you tried contacting your local service center? manufacturing errors and defective units happen with every product under the sun.

http://support.sonymobile.com/global-en/contactUs/

Re: Unbelievably numerous dead pixels on front camera sensor

Osikiri — Sun, 11 Jun 2017 09:17:42 GMT

Of course I'm contacting the local service center, and I'm thinking of requesting a refund rather than a replacement.

Because some other people in my area started reporting the same problem after my post, and it's not just 1 or 2 dead pixels.

After that I can't help doubting that the whole current batch of XZP distributed to my area is in this trouble, and probably I won't be able to get a normal unit without defects through replacement, before Sony take this seriously and do something about it. So I'm just trying to notify them by this.

I'm already disappointed a lot and should go through a long way talking to the representative, resetting and repacking the device, sending the package back, getting admission about the defect from them, and waiting for whatever they offer losing my time and energy.

Re: Unbelievably numerous dead pixels on front camera sensor

najodleglejszy — Sun, 11 Jun 2017 09:20:29 GMT

yeah, I understand your frustration with the whole thing. I only asked because some people only resort to posting about their issues in here without contacting support. the fact that other people in your area report the same problem is indeed worrying, I hope you'll get a fully working replacement.

Re: Unbelievably numerous dead pixels on front camera sensor

najodleglejszy — Sun, 11 Jun 2017 09:23:04 GMT

also out of sheer curiosity, what's your region? I'm not asking for your hometown or street address just a country or even just a part of the continent you're in. maybe it'll help someone from Sony with further investigations.

Re: Unbelievably numerous dead pixels on front camera sensor

Osikiri — Sun, 11 Jun 2017 10:28:47 GMT

Well, I think they can track where I am by the product number stored in my Sony website account but, if you are curious, it's South Korea. Sony just started selling XZP in South Korea and the first units are delivered 3 days ago.

Re: Unbelievably numerous dead pixels on front camera sensor

MarlonUk1 — Sun, 11 Jun 2017 10:45:40 GMT

check with your local distributor, as far as I know this is grounds for replacement. check with your local support for more information regarding your warranty Local support

Re: Unbelievably numerous dead pixels on front camera sensor

Jonyny — Sun, 11 Jun 2017 13:29:07 GMT

Is it my eyes or pc screen problem? I can't really see dead pixels

Re: Unbelievably numerous dead pixels on front camera sensor

MarlonUk1 — Sun, 11 Jun 2017 13:36:11 GMT

@Osikiri: can you upload another shot this time with a scenery,.. dead pixels is supposed to show up on every picture, so multiple images would be great

Re: Unbelievably numerous dead pixels on front camera sensor

stanlykubrick — Sun, 11 Jun 2017 14:09:21 GMT

Is this something that is visible when taking a selfie? Or is it only visible when taking a picture of a black piece of paper?

Re: Unbelievably numerous dead pixels on front camera sensor

najodleglejszy — Sun, 11 Jun 2017 14:12:55 GMT

only now I'm actually able to view the attached pic. I don't see anything but black picture with some yellow squares with nothing in them. are you sure it's a camera issue?

Re: Unbelievably numerous dead pixels on front camera sensor

Osikiri — Sun, 11 Jun 2017 15:18:08 GMT

I added a cropped pic, they are still not so easy to pick but they do exist. (It's a 13mp camera.)

I used many smartphone cameras and checked each of them. Nothing was this terrible.

Re: Unbelievably numerous dead pixels on front camera sensor

najodleglejszy — Sun, 11 Jun 2017 16:17:05 GMT

right, now I see them.

Re: Unbelievably numerous dead pixels on front camera sensor

Osikiri — Mon, 12 Jun 2017 00:15:28 GMT

I took multiple pictures on different days and checked that those red and white dots are always where they are.

Some white dots got dimmer but most of them and the big red dots don't change.

Re: Unbelievably numerous dead pixels on front camera sensor

nathanhorner — Mon, 12 Jun 2017 07:00:03 GMT

Can I just say how good it is to see such a measured approach to sharing this issue. Good details and not ranting.

I know that doesn't help the situation, it's just good to see.

Re: Unbelievably numerous dead pixels on front camera sensor

Osikiri — Sat, 12 Aug 2017 06:55:08 GMT

Problem(hot pixels) solved by August 2017 system update. Great update!