topic Re: Sky go problems in XZ Series

Sky go problems (sound but no video)

Symo3 — Thu, 08 Jun 2017 09:14:34 GMT

Sky go problems

Re: Sky go problems

Christofer — Thu, 08 Jun 2017 14:17:38 GMT

Hi @Symo3, welcome to the forum!

I'm sorry to hear this. Could you possibly elaborate on what you are experiencing in this case? Thanks!

Re: Sky go problems

cableguy4 — Thu, 08 Jun 2017 15:32:38 GMT

Give it a few weeks for sky to recognise the phone.

Sky Go doesnt work on all handsets.

Re: Sky go problems

schickel — Fri, 09 Jun 2017 12:53:27 GMT

My SkyGo also force closes.

And I have the same issues with HERE WeGo - force close.

Re: Sky go problems

Symo3 — Tue, 13 Jun 2017 12:10:20 GMT

I get the sound but just black screen.

Re: Sky go problems

Symo3 — Tue, 13 Jun 2017 12:13:42 GMT

I'm getting rid of phone and exchanging it for a S8 as issue still not resolved. Nobody seems to know why

Re: Sky go problems

Lord_viridis — Tue, 13 Jun 2017 12:19:37 GMT

I think @billbond4 may have said why.

Many apps relying on copywrite protected content subscriptions only allow certain devices full access (rooted devices can have free to view software)

Sky will probably need to fully allow the device and set streaming quality limits, that's all.

Re: Sky go problems

Symo3 — Tue, 13 Jun 2017 12:22:52 GMT

Don't know what u mean, how do I solve it then? Do I have to speak to sky? I had no problem like this on iPhone 6

Re: Sky go problems

Christofer — Tue, 13 Jun 2017 12:24:20 GMT

@Symo3 I'm very sorry to hear that. As has been pointed out it seems like the app isn't compatible with the Xperia XZ Premium.

My recommendation would be to contact the app's developer and ask about compatibility with the Xperia XZ Premium. Contact information can usually be found at the bottom of the app's page in Google Play. I hope that this is of some help to you.

Re: Sky go problems

Symo3 — Tue, 13 Jun 2017 12:35:31 GMT

Thanks but I find that hard to believe as it's very ridiculous for a a company such as Sony to be so far behind in technology. How can they bring out a phone that costs so much with all this technology that does not support such apps as sky go. Unbelievable can't wait to get rid of this phone now then and go with the phone I should have chosen in the first place. This is first time I've gone with Sony in a good few many years, I shan't be making this mistake again!!!!!! Very angry 😡 just glad Vodafone are letting me exchange it to a Samsung S8.

Re: Sky go problems

Lord_viridis — Tue, 13 Jun 2017 12:50:16 GMT

@Symo3 wrote:
it's very ridiculous for a a company such as Sony to be so far behind in technology. How can they bring out a phone that costs so much with all this technology that does not support such apps as sky go.

You've very much got that the wrong way round.

Apps support the devices, not the other way round. It's the job of the app developer to make their product work with devices, not the manufacturer to make their device work with each and every million apps available.

You can see this by looking at the app information, you can see sky haven't updated sky go since April, whereas now TV (which runs off the same servers) was updates at the end of may.

You can also see that sky do intact have device control in place by again looking at the app info.

Re: Sky go problems

Lord_viridis — Tue, 13 Jun 2017 13:07:08 GMT

Also.. Might wanna try before you buy with S8

Vodafone aren't too happy with multiple returns.

But, again, not Samsungs fault either..

Re: Sky go problems

Symo3 — Tue, 13 Jun 2017 13:13:41 GMT

Ahhhhhh I see, sorry 🙏 just peed off really how do I delete my last message then. I just spoke with sky and they are now admitting they know about this even after the other day they said it was manufacturer problem not theirs. My call has been escalated and allegedly they are resolving this issue. How long who knows????

Re: Sky go problems

Lord_viridis — Tue, 13 Jun 2017 13:14:43 GMT

Tested sky other app, now TV.

It works.

As they are the same streams, off the same servers, tells me it's the sky go app again.

Re: Sky go problems

DCB — Sat, 02 Sep 2017 16:39:11 GMT

Explain what you do, I don't understand what other Sky app you mean... THANK

@Viridis wrote:
Tested sky other app, now TV.
It works.
As they are the same streams, off the same servers, tells me it's the sky go app again.

YOU

Re: Sky go problems

Lord_viridis — Sat, 02 Sep 2017 17:02:24 GMT

@DCB wrote:
Explain what you do, I don't understand what other Sky app you mean... THANK
@Viridis wrote:
Tested sky other app, now TV.
It works.
As they are the same streams, off the same servers, tells me it's the sky go app again.

YOU

The one in big bold letters.

Now TV is sky's other app and runs fine because it is updated.

Sky go in the other hand is not and as such has many problems off many phone users