topic Re: Voice messages in XZ Series

Voice messages

Irrina1 — Tue, 07 Jan 2020 14:34:44 GMT

After updating all voice messages from me sound too quiet, voice volume level is too low. Phone microphone and multimedia sound are ok. Please, do something.

Re: Voice messages

LauraGe — Tue, 07 Jan 2020 18:20:38 GMT

I have the same issue! Is there a way to solve this?

Re: Voice messages

Melaniehuetteme — Tue, 07 Jan 2020 20:59:06 GMT

Ich hab das gleiche Problem.

Das nervt Auch langsam. 🙄

Re: Voice messages

claudio4 — Tue, 07 Jan 2020 21:35:52 GMT

Indeed. Same problem om WhatsApp

Re: Voice messages

Irrina1 — Wed, 08 Jan 2020 15:14:27 GMT

It seems like there's nobody frome support in here. Is this forum still alive? Sony, why you're keeping silent? 🤔

Re: Voice messages

Bulli — Wed, 08 Jan 2020 15:38:13 GMT

Mein Gott bin ich froh das ich nicht alleine bin... Ich habe exakt das selbe Problem... Komischerweise funktioniert der Ton bei Aufnahme eines Videos direkt über WhatsApp in normaler Lautstärke, nur eben die sprachnachrichten nicht

My god I'm glad I'm not alone ... I have exactly the same problem ... Strangely, the sound works when recording a video directly via WhatsApp at normal volume, just not the voice messages

Re: Voice messages

LauraGe — Wed, 08 Jan 2020 15:53:12 GMT

I contacted the Sony Support chat and they gave me a list of possible solutions but none of them worked yet....

I would recommend contacting them via chat yourself!

The first option was to start the phone in the safe mode (abgesicherter Modus) and then restart it.

The second was to reset the application settings (all permissions got lost with this option...).

The third (didn't try that yet! ) is to repair the software via the companion tool on your computer. Data can be lost here and there are various things one needs to consider (Google Account, Backup, battery charge etc.) and this could take up to 50 mins. I am not sure if I will do this or if I will wait until there is more input regarding this issue. Again, I would recommend contacting the Chat yourself!

Re: Voice messages

Bulli — Wed, 08 Jan 2020 16:05:11 GMT

Vielen lieben Dank schon mal für Antwort, dass werde ich ausprobieren, auch wenn ich der Meinung bin das garantiert irgendwas mit dem Update nicht richtig war, es sind ja doch einige die das Problem ganz plötzlich haben

Thank you very much for the answer, I'll give it a try, even if I think something was wrong with the update, there are some who suddenly have the problem

Re: Voice messages

LauraGe — Wed, 08 Jan 2020 16:07:12 GMT

~~Ja das liegt auch am Update! Werde das mit der Softwarereparatur am PC erstmal nicht machen! Ich werde warten bis es einen Bug fix gibt!~~

Yes, that's also due to the update! I won't do that with software repair on the PC for now! I will wait until there is a bug fix!

Re: Voice messages

SvenGer — Wed, 08 Jan 2020 17:48:48 GMT

~~Ich habe die Softwarereparatur ohne Erfolg durchgeführt. Macht es nicht!~~

I did the software repair to no avail. Do not do it!

Re: Voice messages

Irrina1 — Thu, 09 Jan 2020 09:29:10 GMT

LauraGe, thank you for the information. As I understand, the only way is Hard reset, but I strongly believe that Sony would repair the software. I send a message to support, but still no response from them.

Sony, please, say something about situation. The upgrade is a nightmare.

Re: Voice messages

LauraGe — Thu, 09 Jan 2020 09:31:26 GMT

Someone actually tried to reset but it did not work. The Problem is not solved!

Re: Voice messages

Bulli — Thu, 09 Jan 2020 09:32:55 GMT

~~Ja, hab es gesehen , ich werde es demnach nicht mache ... Den Aufriss kann ich mir sparen wenn es eh nichts bringt 😄~~

Yes, I saw it, so I'm not going to do it ... I can save the breakdown if it doesn't work anyway 😄

Re: Voice messages

Helmser — Thu, 09 Jan 2020 10:36:08 GMT

~~Hab gerade mit denen gechattet. Wissen noch von nichts und empfehlen die Software reperatur, die aber nicht funktioniert.~~

~~Wäre schön wenn jeder sich dort meldet, damit sie es wahrnehmen~~

I just chatted with them. Don't know anything yet and recommend the software repair, but it doesn't work.

Would be nice if everyone reports there so that they notice it

Re: Voice messages

LauraGe — Sun, 12 Jan 2020 17:28:02 GMT

Did you get some kind of feedback? Did they give you a tip how to solve the Problem? No one replies to my emails, so I do not know if there is a way to fix it yet.

Re: Voice messages

Bulli — Sun, 12 Jan 2020 17:30:00 GMT

~~Hallo ,~~

~~Ich habe bisher noch keine Zeit gefunden eine detaillierte Anfrage zu starten... Demnach kann ich leider noch nichts sagen, Stand ist wie zuvor , unverändert~~

Hi there ,

I have not yet found the time to start a detailed request ... So unfortunately I can not say anything yet, the status is the same as before, unchanged

Re: Voice messages

Irrina1 — Mon, 13 Jan 2020 00:11:19 GMT

I have no replies too. No information at all from Sony. Factory reset useless. I want android 9 back, but don't know how to get it.

Re: Voice messages

Tyrael11 — Mon, 13 Jan 2020 15:47:12 GMT

Have the Same Problem since the Update. Did everything including hardreset. Nothing worked.

It's defo the Update.

I think they ported the Update from a device Like x3 or newer (and in a hurry) but they didn't change the values for microphone sensitivity of the x2 / x2c resulting in lower mic sensitivity / lower record Volume.

Re: Voice messages

Multiply — Mon, 13 Jan 2020 16:23:24 GMT

Everybody should report in chat or email them

voice messages suddenly become silent in WhatsApp

conny216 — Mon, 13 Jan 2020 21:37:40 GMT

~~Seit dem Update habe ich Probleme im whatsapp die sprachnachrichten stummen plötzlich ab und sind extrem leise... Bitte um Hilfe~~

Since the update I have had problems in whatsapp, the voice messages suddenly become silent and are extremely quiet ... Please help

-GT