topic Re: Xz premium Display problem in XZ Series

Xz premium Display problem

TanvirRafi — Thu, 14 Nov 2019 18:43:10 GMT

My sony xz premium model G8142

Has faced a display issue

Like horizontal line come for 2sec and blocked the display and after 2 3sec later or power button off on its alright then again after few minutes or few seconds late the horizontallines come.

Iam suffering this issue badly please suggest any solution

Thank you

Re: Xz premium Display problem

Jonas — Wed, 20 Nov 2019 08:56:13 GMT

Hi @TanvirRafi, sorry to hear about this.

Do you see the lines when you boot up the device as well or is only when Android is started and you have used your screen lock to unlock the device?

Just to make sure that nothing is enabled in the developer options, go to Settings > System > Advanced > Developer options > turn this off at the top. Is there any change when you do this?

Let me know if that helps!

Re: Xz premium Display problem

TanvirRafi — Sun, 24 Nov 2019 18:23:05 GMT

Yes my developer option is turn off.

And i see the lines when display on for 2 or 3 minutes then the lines go and again come after few seconds. It is continuously happened when disply on for long time.

Re: Xz premium Display problem

Jonas — Wed, 27 Nov 2019 12:28:46 GMT

Hi again and thank you for the information.

You could try booting the device in safe mode and see if it occurs when downloaded applications aren't loaded, but to be honest, it sounds more like it's related to hardware and not software.

If there is no change in safe mode, perform a software repair using Xperia Companion but remember to backup your data since the repair will delete everything from the internal storage.