topic Re: Android Auto - XZ3 Not Detected by the car in XZ Series

Android Auto - XZ3 Not Detected by the car

Cranks — Sat, 26 Oct 2019 16:23:45 GMT

I'm having an issue where my car (2018 Skoda Superb) cannot detect my phone anymore.

Plus in my work iphone and carplay works fine. Plug in a firends Samsung and it is detected, so it's not the car and definately the phone that's the problem..

I've removed and reinstalled AA on the phone, and removed the phone from the car memory and reinstalled, still the same problem.

Anyone else seen this?

How do I solve this?

Cheers

Ali

Re: Android Auto - XZ3 Not Detected by the car

Strampke — Sun, 27 Oct 2019 16:21:44 GMT

Solution is Bluetooth reset.

Either go settings-> Device Connection-Bluetooth and forget your car (tap on the cogwheel)

Or settings -> system->advanced->reset options->reset network settings

Or settings-> apps & notifications-> see all apps ->tap the 3 dots-> tap show system-> scroll to bluetooth->tap storage->clear cache & clear data

Re: Android Auto - XZ3 Not Detected by the car

Cranks — Sun, 27 Oct 2019 17:52:29 GMT

Thanks, I'll try that, but to connect to the car it must be via the USB cable, so I'm not sure it's going to be a Bluetooth issue.

Re: Android Auto - XZ3 Not Detected by the car

Strampke — Mon, 28 Oct 2019 10:35:41 GMT

When you connect to the car isn't there a warning on your phone's screen which invites you to accept the connection?

Re: Android Auto - XZ3 Not Detected by the car

Cranks — Mon, 28 Oct 2019 17:38:05 GMT

I've tried the above suggestions but still nothing.

It used to be that connecting the phone via the cable and then the applicable apps would be available on the car screen. It's not a feature I use very often, so I don't know exactly when it stopped working, but here was an update to the Xperia software, which I think has caused this.

Re: Android Auto - XZ3 Not Detected by the car

Cranks — Tue, 29 Oct 2019 15:43:20 GMT

Right, so I've plugged my phone into a colleague's car which is the same as mine, and still have the same problem. Plug in his Huawei phone and it works fine.

So it's definatley a phone issue.

How do I get in touch with Sony directly to get an answer?

Cheers

Ali

Re: Android Auto - XZ3 Not Detected by the car

Strampke — Tue, 29 Oct 2019 20:26:55 GMT

For contacting local support use the Support app on your phone.

There's a choice of mail, phone and chat during daytime.

Re: Android Auto - XZ3 Not Detected by the car

KonniZX2 — Fri, 06 Dec 2019 14:22:15 GMT

~~Hallo, ich habe das selbe Problem!!!aber mit den ZX2.~~

~~konnten sie das Problem lösen?~~

~~Komme hier nicht weiter 😶~~

Hello, I have the same problem !!! but with the ZX2.

could they solve the problem?

Do not come here 😶