topic Re: Headset not supported in XZ Series

Headset not supported

Jailbait — Sat, 26 Oct 2019 14:56:20 GMT

Recently this message has been popping up whenever I connect any headset into my earphone jacket. All connections have been thoroughly cleaned. It started with the sound becoming mono instead of stereo, and the day after it said headset not supported. Same message for any headset I try.

Does anyone know of a fix to this issue?

Re: Headset not supported

Martin1 — Tue, 29 Oct 2019 11:40:09 GMT

Hi @Jailbait, let me see if I can help out here.

Have you tried rebooting your phone in safe mode to see if the phone detects the headset there? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated, that way you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the phone still does not detect the headset while in safe mode, I would suggest that you try to repair the software on the phone using Xperia Companion and a computer. Keep in mind though that all user data will be erased by the repair, so it is advised to do a backup before to avoid data loss.

If none of these measures manages to improve the functionality of the headphone jack, I believe that the best thing to do is to get in contact with your local support team in order to have the phone checked by an authorized service center. If you have any questions regarding the service, such as service routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

Try this and feel free to keep me posted with the results!

Re: Headset not supported

Jailbait — Sun, 03 Nov 2019 07:49:14 GMT

Tried it, did not work. When I plug in the headphones I hear four short click sounds and after that the message appears. Like it is trying the headphones but fails or something.

Re: Headset not supported

Martin1 — Mon, 04 Nov 2019 07:16:49 GMT

Hi again @Jailbait,

As mentioned, if the software repair do not manage to improve the functionality opf the headphone jack, please get in contact with your local support team for further instructions on how to have your phone sent to an authorized service center.