Ghost touch after display was replaced

Alias3121 — Tue, 22 Oct 2019 13:21:17 GMT

Hi. Thank you for your time.

I have a problem with my phone.smetimes it's just click by itself without touching the screen. I happening with since i changed the lcd screen of my phone.i asked about this probllem. It's neme is ghost touch.

I hope you give the solution cause this started maakiing me thhink to buy another phone other than sony

Thank you

Re: Ghost touch after display was replaced

Jonas — Wed, 23 Oct 2019 06:55:36 GMT

Hi @Alias3121, sorry to hear about this.

Was the display replaced at an authorized service centre? If it was, I would recommend that you get in touch with the service centre again to tell them about your experience after having the display replaced.

If you can't contact them directly, the Local support team in your market/region will assist you further on how to proceed.

Depending on how the warranty terms are in your market/region, there may be a shorter warranty period for the actual repair that was made at the service centre but since this can vary between markets and I work Globally, it's hard for me to say if that is the case for where you are situated. This will be better answered by the Local support team as well as they are the experts on your market.

Let me know if that helps!

topic Re: Ghost touch after display was replaced in XZ Series

Ghost touch after display was replaced

Re: Ghost touch after display was replaced