topic Re: Cannot receive texts any more in XZ Series

Cannot receive texts any more

Woodardhsd1 — Sun, 09 Feb 2020 17:12:32 GMT

All of the sudden, two weeks ago, the phone stopped receiving texts. Could send them, make and receive calls, and use mobile data. I chatted with Verizon and they created a "NRB" ticket. Texts started working the next day. Everything was fine for 2 weeks

Friday morning it started again. Wen't through all the same stuff with Verizon again, but 2 ways later, they're still not working. Anyone else had this issue?

Re: Cannot receive texts any more

CrimpOn — Sun, 09 Feb 2020 23:06:22 GMT

Google seems to think that Verizon "NRB Ticket" is an indication that local engineers are supposed to look into something. i.e. a network problem.

Does the phone receive texts in other locations?

Re: Cannot receive texts any more

Woodardhsd1 — Mon, 10 Feb 2020 14:18:24 GMT

Since it stopped working on Friday, I've been within 5 miles or our house the whole time, except for an hour or two when I had to drive 30 miles away.

I heard back from Verizon this morning: "Sorry you are having trouble with texting it is my favorite thing on a phone. Here is what the network engineers who handled the ticket say. Network trace of texting records show a "protocol error" coming from the device which is causing the error."

They suggest trying their Messages+ texting app, then performing a factory reset if that doesn't fix it.

Re: Cannot receive texts any more

Woodardhsd1 — Tue, 11 Feb 2020 01:23:45 GMT

That was a waste of two hours of my life. Tried their stupid app, but no texts came through. Then I backed up everything and did a factory reset. Still no texts.

Re: Cannot receive texts any more

CrimpOn — Tue, 11 Feb 2020 01:30:56 GMT

I have been using the Textra app. I do not remember exactly why I installed it. (Probably something to do with being able to "Black List" annoying phone numbers.) I must like it enough to have paid to disable ads.

How about installing Textra temporarily (free version) and see what happens? (or, pick any other texting app)

Re: Cannot receive texts any more

Woodardhsd1 — Tue, 11 Feb 2020 15:57:21 GMT

I'll try that, but I'm not optimistic.

After another 2 hours with Verizon Tier 2 support, they now think I need a new sim card. Now I get to waste 2 more hours of my life trying to get a new one of those tonight.

Re: Cannot receive texts any more

CrimpOn — Tue, 11 Feb 2020 18:35:13 GMT

It's quicker to try a different text app.