topic Re: No Bluetooth connection to car in XZ Series

No Bluetooth connection to car

Ming53 — Sun, 04 Jun 2017 11:15:24 GMT

No Bluetooth connection to my Renault R Link 2

Re: No Bluetooth connection to my Renault R Link 2

Buritas — Sun, 04 Jun 2017 19:10:24 GMT

I'm having the same problem with my Alfa Romeo blue&me. It seems my phone doesn't detect other devices with bluetooth. But the phone self can be detected.. Let me know if you have a solution.

Serious bluetooth issues

gbglukas — Mon, 12 Jun 2017 16:12:57 GMT

Hello,

Seems like I am not the only one with Bluetooth issues. For me it works as it should with the Sony SRS-XB30 bluetooth speaker but it is impossible to make it work with any of my two cars audio system, BMW and Audi. In the cars the contact sharing works, the problem seem to be with the audio streaming profile. Believe me I have tried resets and everything, my previous phones worked without issues in the cars. So Sony please fix it, I don´t want to use my bluetooth speaker as a replacement for my car audio system...

Re: No Bluetooth connection to my Renault R Link 2

Ming53 — Mon, 12 Jun 2017 19:22:13 GMT

Unfortunately it's on Renault so I will have to wait for an update 😕

Re: No Bluetooth connection to my Renault R Link 2

stanlykubrick — Mon, 12 Jun 2017 21:36:43 GMT

My Honda Civic saw the phone but the phone saw nothing. I was still able to pair them OK.

Sony...are you listening???

Not only do we have strange wifi issues but we also are having bluetooth problems.

This all needs to be fixed ASAP!

Will the people who run this site please pass this information on to those who need to see it?

Re: Serious bluetooth issues

Christofer — Tue, 13 Jun 2017 07:16:11 GMT

Hi @gbglukas, I'm sorry to hear this.

From what I understood from your post you are unable to select the media audio profile in Settings > Bluetooth > settings for connected device when you are connected to the car. Could you please confirm if this is correct?

Hi @StanleyKubrick, are required to go through this procedure every time to connect the devices, or was it only for the first pairing? Some Bluetooth devices requires you to manually make them visible to others so it is possible that this could've been th reason your phone couldn't see your car's device.

Re: Serious bluetooth issues

gbglukas — Tue, 13 Jun 2017 14:00:58 GMT

Actually when you pair the phone with the car, all the profiles are found. But then when you try to stream audio, the media audio profile is lost. It can occasionally come back but then dissapear again.

Re: No Bluetooth connection to car

BHBloke — Tue, 13 Jun 2017 14:43:35 GMT

Doesn't play nicely with the Sony Smartwatch 3 either, I managed to pair them but they won't stay connected.

Re: Serious bluetooth issues

Christofer — Thu, 15 Jun 2017 14:33:00 GMT

@gbglukas Thank you for getting back to me! Do you think you could capture this in a bug report and sent it to me? I could then forward it for investigation.

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then set Logger buffer size and change it to "4 MB".
3. Restart your phone, then replicate this.
4. Go back to Settings > Developer options, select "Take bug report" followed by "Interactive bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

@BHBloke I'm sorry to hear this. Will the devices also reconnect automatically when this happens or do you have to attempt to connect them manually?

Re: Serious bluetooth issues

Jesshall1983 — Fri, 01 Dec 2017 19:20:10 GMT

Hi Sony. I have an Xperia x5. The Bluetooth would not pair with my Ford focus car systematic all. I have now bought a fiat 500 whuch us only 3 years old. Although this pairs I cannot alter manual settings to allow the use of the in car system. The check box will simply not stay checked. This cannot be an issue Sony are prepared to accept? Please can you reply to this as I am very concerned Sony feel this is on some way acceptable.

Re: Serious bluetooth issues

Hyperconfidence — Sat, 02 Dec 2017 00:10:25 GMT

Hi Sony, please fix this. It's the XZ Premium, not the car. The Bluetooth takes forever to connect to several devices and frequently disconnects mid song or mid call. This has happened in three cars of different makes. I borrowed an iPhone 6 for two months and no problems at all.

I've got a house full of Sony stuff, had a Z, Z3 and now the XZ Premium and the Z3 never did this.

Fix it or I'm returning it. It's hazardous when driving as someone will not be watching the road, while their phone craps out.

Cheers

Re: Serious bluetooth issues

gbglukas — Mon, 08 Jan 2018 17:38:42 GMT

They don´t seem to care that much. I was trying to fix it in June when i got the phone, on request I sent them bluetooth log data and so on. But never heard anything back. Then I started thinking it would be fixed in the oreo update, but no. So now I am using my old Nexus 4 in my 2017 BMW to use spotify 😞

Re: Serious bluetooth issues

JarNuu — Wed, 10 Jan 2018 06:23:15 GMT

This is really painful. Not only the BT problems, which I also have with my XZ Premium + Oreo (with Nougat I did not have any BT problems), but also that Sony does not say anything that are they looking for a solution or not.

I created a service request in December 2017 about these issues I have currently and the autoreply said that they will answer within 48 hours. Now it is 10th of January 2018 and still no answer.

Sony, please, this is not the way you should treat your customers. Regardless that the phone is otherwise a great device, with this "quality" service you will loose potential customers. It's devastating to see how my daughter's 109€ Honor P7 Lite works better than my 790€ XZ Premium.

Re: Serious bluetooth issues

neilbrowning1 — Wed, 10 Jan 2018 09:08:21 GMT

Check this thread

/t5/Xperia-XZ-Premium/Track-information-over-Bluetooth-AVRCP-not-updating/m-p/1287040#M10355

Re: Serious bluetooth issues

Strampke — Wed, 10 Jan 2018 14:50:56 GMT

Hi @Hyperconfidence and @gbglukas and @JarNuu

The link makes you land on the right page, one the wrong spot

I copied this for you from a post by @bigfito , quoted by @Quester

Try this workaround:

Unpair both devices from each other.
Go to Settings -> About phone -> tap multiple times on "Build number" until you enable "Developer options"
Go back to Settings -> Developer options -> Networking -> Bluetooth AVRCP Version -> Choose AVRCP 1.3 or 1.4
Restart your phone
Pair devices and test.
Let us know if it solved your problems.

Re: Serious bluetooth issues

JarNuu — Wed, 10 Jan 2018 21:04:18 GMT

I've seen that workaround, but it does not help. I've tried all options I possibly could find. I just hope there would be a chance to get rid of the Oreo and get Nougat back. Bluetooth is not the only serious problem, WiFi makes me even more angry. Every time when phone goes out of the WiFi range and back, it connects to the WiFi but cannot connect to the Internet. The only way out seems to be to restart the device. But while at work or at home this happens like 20-30 times per day, you really don't want to restart your phone each time.

There is a different discussion about WiFi issues, but I haven't seen anything that helps me.