topic Re: Death problem in XZ Series

Death problem

Badboymax99 — Mon, 06 May 2019 22:53:35 GMT

When I turn my phone off to turn it back on again I got to put it to charge for a sec then when it's on it can come off why is this I there a way to get it fixed I have had this for less than 5 months

Re: Death problem

Uliwooly — Tue, 07 May 2019 00:17:19 GMT

@Badboymax99

are you saying that whenver you turn off the phone and you try to turn it on, it doesn't work UNLESS you connect it to a wall charger/computer?

Does this happen at any battery % ?

Re: Death problem

Badboymax99 — Tue, 07 May 2019 15:36:45 GMT

I can't turn it when I push the power button unless I put it to charge but then I can walk around with it it's broken what's the problem

Re: Death problem

Uliwooly — Tue, 07 May 2019 23:37:56 GMT

@Badboymax99

That sounds like a hardware issue, you have to contact your Local Support to get it inspected/repaired.

Re: Death problem

Badboymax99 — Wed, 08 May 2019 00:02:36 GMT

I factory reset my phone and it did nothing what the local one to swansea

Re: Death problem

Martin1 — Wed, 08 May 2019 13:45:20 GMT

Hi @Badboymax99,

As this is an International support forum, I would suggest that you get in contact with your local support team for instructions on how to get your phone to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

Let me know if how it goes!