topic Re: Unlock/power button in XZ Series

Unlock/power button

CM97 — Wed, 17 Jul 2019 21:59:51 GMT

My unlock button is acting as my volume up button and my volume up button isn't doing anything at all. My volume down buttons is working fine. I haven't dropped or damaged my phone, does anyone know why this is happening and is there any way of fixing it? This might also mean that il be unable to turn on my phone if it dies?

Re: Unlock/power button

Uliwooly — Thu, 18 Jul 2019 00:09:42 GMT

@CM97

if your phone has a protective case, you might want to remove it, perhaps that's causing the problem, if that's not the case, then you will have to contact Sony directly to get it inspected.

https://support.sonymobile.com/global-en/contactUs/