topic Blue blocked screen in XZ Series

Blue blocked screen

Grâce31 — Tue, 02 Apr 2019 18:31:06 GMT

Blue blocked screen

~~Ecran bloqué bleu~~

Re: Blue blocked screen

Uliwooly — Tue, 02 Apr 2019 21:45:48 GMT

@Grâce31

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

I'm sorry but I can't see the picture, could you provide more information ?

Re: Blue blocked screen

Grâce31 — Wed, 03 Apr 2019 08:05:38 GMT

Thanks for your help

My screen block in blue and White stripe color

I can't make nothing

I reboot with sony compagnon but the problem is the same.

Re: Blue blocked screen

Daniel1 — Wed, 03 Apr 2019 08:56:48 GMT

Hi @Grâce31, I'm sorry about what happened to your Xperia XZ Premium.

It's hard to say what has happened here, but if you have tried to repair the software through Xperia Companion, it's likely to be hardware related.

I would recommend you to contact your local support team for more information about how to send your phone in to an authorized service center.

Let me know if you have any further questions.