topic Re: Original earphone is not working in XZ Series

Original earphone is not working

Harry143 — Sat, 29 Jun 2019 06:19:54 GMT

my handset is xperia xz2 H8216 and my original earphones are not working. the sound comes from handset speakers even after the earphones are connected

Re: Original earphone is not working

Uliwooly — Sat, 29 Jun 2019 06:29:03 GMT

@Harry143

have you tested a different pair of headphones? did the headphones ever worked ok with your phone?

Re: Original earphone is not working

Harry143 — Sat, 29 Jun 2019 06:30:45 GMT

i have bought this phone yesterday only. this original earphone is working with other phones but not with this one

Re: Original earphone is not working

Uliwooly — Sat, 29 Jun 2019 06:45:24 GMT

@Harry143

are you using the adapter or what kind of headphones are you using?

Re: Original earphone is not working

Harry143 — Sat, 29 Jun 2019 07:39:46 GMT

i am using adopter with original sony earphones

Re: Original earphone is not working

Uliwooly — Sat, 29 Jun 2019 08:17:11 GMT

@Harry143

was the adapter provided by Sony or is it a third party dongle?

have you tested a different pair of headphones?

have you restarted the phone?

Re: Original earphone is not working

Harry143 — Sat, 29 Jun 2019 08:47:25 GMT

this is a sony provided adapter

and it is not working with any earphone

Re: Original earphone is not working

Uliwooly — Sun, 30 Jun 2019 01:38:28 GMT

@Harry143

I'm really sorry to hear that, you will have to contact Sony directly, maybe they gave you a defective adapter

https://support.sonymobile.com/global-en/contactUs/