topic Re: Touch screen problem xz premium in XZ Series

Touch screen problem xz premium

RayLes — Fri, 29 Mar 2019 22:31:28 GMT

My xz premium screen does not work only at the top, so I can't even scroll down the notification bar, any help

Strampke — Sat, 30 Mar 2019 12:45:13 GMT

If you cannot use your screen then this.

Long press the power key and the volume up key at the same time until your device vibrates.
Depending on whether you wish to force the device to restart or shut down, proceed as follows.
- If you wish to force restart the device: Release the keys at this point. The device restarts.
- If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates 3 times and turns off.

When rebooting push vol-down and keep pushing it for a while.

The phone will restart in safe mode

You can als try to connect a mouse to your phone with an USB adapter.

Then you can use the mouse to command your device.

(as a way of starting into safe mode)

If the problem persists in safe mode, then come back and we will guide you.

RayLes — Sat, 30 Mar 2019 12:57:36 GMT

It has still refused though the mouse works

Strampke — Sat, 30 Mar 2019 22:15:03 GMT

Then it's a disastrous situation.

You'll need a new screen.

It's the phone within warranty?

RayLes — Sun, 31 Mar 2019 05:32:54 GMT

Not really, don't even know how much a new screen costs

conzace — Sat, 18 May 2019 05:36:59 GMT

did you get any fix for this? happened to me as well