Power Button controling volume up

DuViMo — Tue, 25 Jun 2019 20:18:59 GMT

Please help me. My volume up button has stopped working and my power button now controls the volume up. I need the power button to unlock the screen. How do I revert to normal setting.

Re: Power Button controling volume up

Martin1 — Wed, 26 Jun 2019 11:17:05 GMT

Hi @DuViMo, sorry to hear about this.

As there is no setting available in the phone enabling you to change the mapping of the hardware keys and the power key is crucial in order to do a software repair on the phone, I suggest that you get in contact with your local support team. They can assist you in having your phone sent to an authorized service center to be physically examined and repaired.

If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

I hope that helped!

topic Power Button controling volume up in XZ Series

Power Button controling volume up

Re: Power Button controling volume up