topic Re: UI failure in XZ Series

UI failure

Taras92 — Fri, 21 Jun 2019 15:45:15 GMT

Hi all,

my phone got into an infinite reboot loop and after that it got water damaged.

The hardware is ok but the software seems to be went crazy. The phone starts on but the only things I see are the black screen, the camera is working, and if I press the power/block button the menu with shutdown/restart etc will pop-up. Nothing else. Any suggestions? Should I wipe all the data with XperiaCompanion?

Re: UI failure

Avril — Sat, 22 Jun 2019 03:03:50 GMT

Try ？first you nedd to backup your personal message…

Re: UI failure

Martin1 — Wed, 26 Jun 2019 14:20:13 GMT

Hi @Taras92, I am very sorry to hear about this.

A software repair is a good start to troubleshoot this behaviour. Keep in mind though that you will need to start the repair with the phone unplugged from the computer and check the box named "My device cannot be started or is a Smartwatch 3".

If the software repair do not manage to improve the functionality of the phone,I suggest that you get in contact with your local support team in order to have your phone sent to a service center to be examined and repaired.

If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

Let me know how it goes!