topic Re: Cambio de placa in XZ Series

Change of motherboard

Danielreigadas — Thu, 20 Jun 2019 20:49:36 GMT

I sent to repair my device in less than a month 3 times with everything that has the hassle of running out of mobile, formatting ... Etc .. Everything starts without coverage, the data is cut off, the WiFi does not detect it, it does not lock, it asks for a restart, and so on several times ... In the first repair They do an update and checks say that it is perfect it remains the same .. In the second repair They change two antenna cables still the same .. In the third they change the motherboard ... Calls are cut and the NFC does not work ... What solution do you give me ??? I want my money back or a new device ... They are ending my patience ..

Re: Cambio de placa

Strampke — Thu, 20 Jun 2019 22:10:39 GMT

Buenas @Danielreigadas

Would you be so kind to translate your story in English?

Thanks!

Re: Cambio de placa

Danielreigadas — Thu, 20 Jun 2019 22:15:04 GMT

Okey

Re: Cambio de placa

Strampke — Thu, 20 Jun 2019 22:31:53 GMT

That sounds like bad luck.

Did you take up contact with support again?

What was their reaction?

Re: Cambio de placa

Danielreigadas — Thu, 20 Jun 2019 22:39:45 GMT

Tomorrow I will do it without fail

Re: Change of motherboard

Martin1 — Fri, 21 Jun 2019 08:32:09 GMT

Hi @Danielreigadas, very sorry to hear about this.

In this case I agree with @Strampke that the best thing to do is to discuss this with your local support team. This due to the fact that service routines, warranty and consumer laws vary between markets.

I hope that answered your question.

Re: Change of motherboard

Danielreigadas — Fri, 28 Jun 2019 01:15:43 GMT

I'm waiting, I sent the device again for the fourth time ... I have borrowed a samsung s8 ... for now

Re: Change of motherboard

Martin1 — Fri, 28 Jun 2019 08:06:58 GMT

Hi again @Danielreigadas,

As this is an International support forum, my knowledge of local service routines and consumer laws is a bit restricted. Therefore I suggest that you get in contact with your local support team for advice on further action, as previously mentioned.

Have a nice day!