topic Re: Problem with some apps (stop working) in XZ Series

Problem with some apps (stop working)

Marioss — Wed, 12 Jun 2019 20:26:45 GMT

The problems are

with Google play store i 1) start app 2) app stop working = white screen) 😃 i delete all data and middle data in this app, but it still the same (also in safe mode).

with Spotify 1)start app 2) it looks normaly, but sometimes (35%) after i click on some music the app stop working (it stoped on menu without response)

I have Xperia xz premium dual with version 47.2.A.10. 45

Re: Problem with some apps (stop working)

Uliwooly — Wed, 12 Jun 2019 21:21:17 GMT

@Marioss

That's rather odd, more so since it happens while on Safe Mode, just wondering, was your phone preloaded with an antivirus? Also, does this happen on Data or WiFi?

Re: Problem with some apps (stop working)

Marioss — Wed, 12 Jun 2019 21:54:10 GMT

My phone was preloaded with malwarebytes. Also, this happen on data and wifi. Which antivirus can i use to scan my device? Now i will try avast. Where can be the problem? I get this problem week ago and last update was maybe mounth ago.

Re: Problem with some apps (stop working)

Marioss — Wed, 12 Jun 2019 21:55:44 GMT

Not preloaded but scaned sry

Re: Problem with some apps (stop working)

Marioss — Wed, 12 Jun 2019 22:03:19 GMT

After avast scan it says all is ok, but the problems are still here :/?

Re: Problem with some apps (stop working)

Uliwooly — Wed, 12 Jun 2019 22:22:48 GMT

@Marioss

uninstall any antivirus apps, battery saver apps > restart the phone > report back

also, you forgot to answer the other question (Data or WiFi)?

Re: Problem with some apps (stop working)

Marioss — Thu, 13 Jun 2019 04:36:40 GMT

It is the same with wifi and data.

After i uninstal all antivir. + battery saver and restart it nothing change.

Re: Problem with some apps (stop working)

mahesh911 — Thu, 13 Jun 2019 05:02:25 GMT

Can u try clear all data and cache of play services and even remove Google account and add again. . ..I use Norton antivirus..

Re: Problem with some apps (stop working)

Marioss — Fri, 14 Jun 2019 16:34:33 GMT

Okey this problem was with google services. Thx for your support

Re: Problem with some apps (stop working)

Uliwooly — Fri, 14 Jun 2019 21:44:26 GMT

@Marioss

Glad to hear that its working now