topic Re: OTA Update Failed in XZ Series

OTA Update Failed

Olleyy1 — Thu, 08 Nov 2018 18:44:18 GMT

Hello.

My Xperia XZ2 doesent boot after an OTA Update. I have a bootloop. Sony Logo >>>> the software update failed. make sure that your phone is connected to the computer and try again.

when I connect the charging cable.

The software repair does not work, because companion says my battery is to weak but I think in the condition I can not charge the battery.

What can i do ?

Re: OTA Update Failed

skycamefalling — Thu, 08 Nov 2018 19:04:37 GMT

You can also charge the phone when it's switched off. Plug it into the charger and try again with software repair after a while.

Strange, that an OTA update caused such issues...something went absolutely wrong, it seems.

Re: OTA Update Failed

Olleyy1 — Thu, 08 Nov 2018 19:38:56 GMT

Ah ok...That means the battery still loads?

if the phone is off and I connect the cable then it turns on again.

Thank you

Re: OTA Update Failed

skycamefalling — Thu, 08 Nov 2018 21:01:51 GMT

If the phone was charging it should have worked by now...how's the status?

If this doesn't help there is also the possibility to flash the phone with flashtool. But since it's not an official way it should only be the last resort.

A failed update should be covered under warranty so you can also get in contact with your local support.

Re: OTA Update Failed

Olleyy1 — Fri, 09 Nov 2018 09:14:04 GMT

Puh it still works again. :smileysmileywink:

I had the cable for a few hours on the device. Apparently the battery has charged and so I could do the repair.

Thank you very much

Re: OTA Update Failed

skycamefalling — Fri, 09 Nov 2018 10:45:43 GMT

Great, that's good to hear!

Although it's not good that an OTA update forces you to repair and therefore reset your phone 😕

Re: OTA Update Failed

Strampke — Sun, 11 Nov 2018 00:05:57 GMT

Tip: Whenever there is an update first charge your phone to >80% to be shure everything will go smotth.